Erica Hagood
Grand Blanc,MI
Overview
6
6
years of professional experience
Work History
Part-time Cashier and General Merchandise
Target
07.2021 - 09.2022
- Accurately handled cash register operations
- Performed Markdowns, price corrections, and pricing on merchandise
- Set up displays, merchandise, and clothing in high traffic areas
- Scanned, handled, moved merchandise efficiently and safely throughout the store.
Volunteer Grantwriter and Mentor
Discbots Robotics
04.2018 - 06.2021
- Writes Grants to fundraise for STEM learning for middle school and high school students
- Researches and creates fundraising ideas and materials for team
- Serves as a chaperone for overnight trips
- Plans and coordinates fundraising galas
- Assists Robotics Coach with obtaining sponsorships for the team.
Mac+ Advisor and New Advisor Mentor
Kelly Services
10.2016 - 06.2021
- Troubleshoot escalated cases for Watch, AirPods, Beats, and iOS Devices and resolve customer disputes
- Escalate unique cases to engineering
- Collaborates in team meetings to keep the customer satisfaction percentage above the organizational goal of 85%
- Mentor and train new advisors on identifying communication styles and technical knowledge of customers to troubleshoot issues during new advisor training
- Develops keynote presentations for team meetings and new advisor training to exceed 85% CSAT goal.
Foundation Ambassador
Tri Sigma Foundation
09.2019 - 05.2021
- Advocates for Tri Sigma’s philanthropic missions
- Engages with collegiate chapters across the country about the Foundation’s partnership with the March of Dimes
- Works closely with Foundation Staff and volunteers to increase collegiate donors and philanthropic engagement
- Creates marketing videos to donor and collegiate chapters related to the Foundation’s mission
- Engages with donors and collegiate chapters through the Tri Sigma Ambassador’s social media pages.
Education
Master of Arts - Mental Health Counseling
Central Michigan University
04.2026
Bachelor of Arts - Psychology
University of Michigan-Flint
04.2021
Bachelor of Arts - English
Oakland University
04.2009
Skills
- Social Media Content Creation
- Social Media Management
- Tumblr
- Hootsuite
- Blogger
- Snapchat
- WordPress
- Prezi
- Course Creation
- Writing
- Screenwriting
- Poetry
- AP Style
- Fiction
- Nonfiction
- Written Communication
- Grantwriting
- PR Writing
- Press Releases
- PNR
- Fact Sheets
- Online Media Writing
- Blackboard
- Marketing Plans
- Business Writing
- Online Advertising
- Video Editing
- Final Cut Pro
- Adobe Premiere Pro
- YouTube
- Adobe Creative Cloud
- Audio Editing
- Audacity
- Photo Editing
- Photoshop
- Infographics
- Google Apps
- SalesForce
- Promosuite Database Software
- SPSS
- PEEERS Certified
- Product restocking
- Cash Register Operation
- POS Systems
- Retail Merchandising
- Written and verbal communication
- Purchase assistance
- Customer Relations
- Conflict Resolution
- Refund handling
Timeline
Part-time Cashier and General Merchandise
Target
07.2021 - 09.2022
Foundation Ambassador
Tri Sigma Foundation
09.2019 - 05.2021
Volunteer Grantwriter and Mentor
Discbots Robotics
04.2018 - 06.2021
Mac+ Advisor and New Advisor Mentor
Kelly Services
10.2016 - 06.2021
Master of Arts - Mental Health Counseling
Central Michigan University
Bachelor of Arts - Psychology
University of Michigan-Flint
Bachelor of Arts - English
Oakland University
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