Erica Hall
Mansfield
Summary
Flexible representatives with 10+ years of success in resolving customer concerns and inquiries. providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Sales Representative
Verizon
Kankakee
08.2024 - Current
- Engaged customers to identify their wireless needs and recommend suitable plans.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Managed inventory levels to ensure availability of popular devices and accessories.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Trainer
BodiedByE
Kankakee
02.2018 - Current
- Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Planned small group and individual exercise fitness programs and routines.
- Maintained heavy class load of 40+ sessions per 1 hour, actively engaging clients and driving member retention.
Sr Specialist Guest Service
Target
Minneapolis
11.2022 - 08.2024
- Trained customers on guest satisfaction, asatisfaction, nd answered questions to provide customer support.
- Analyzed customer portfolio by creating reports to review aging balances and collections activities.
- Communicated with customers to resolve past-due balances and documented Accounts Receivable activities.
- Assessed key metrics to drive market growth and devise process improvements.
- Supported technical teams by stepping in to assist with assignments and delivering customer feedback.
Mental Health Technician
Illinois department of human services
Kankakee
04.2014 - 08.2020
- Verified patient health history and contact information for chart accuracy.
- Documented patient interactions in compliance with HIPAA requirements.
- Worked as part of team to ensure proper care of body mechanics and safety of patient.
Education
High School Diploma -
Kankakee high school
KankakeeSkills
- Self-discipline
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Customer service
- Problem solving
- Relationship building
- Time management
Timeline
Sales Representative
Verizon
08.2024 - Current
Sr Specialist Guest Service
Target
11.2022 - 08.2024
Personal Trainer
BodiedByE
02.2018 - Current
Mental Health Technician
Illinois department of human services
04.2014 - 08.2020
High School Diploma -
Kankakee high school