Erica Harkins
Bedford,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Detention Training Officer
Dallas County Sheriff's Department
111 Commerce St, Dallas, TX 75207
01.2023 - Current
- Performed searches of cells and common areas, confiscating prohibited items to maintain a safe environment within the facility.
- Attended to feeding, housing, and physical well-being of inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- train trainees with day-to-day operations, working multiple positions in the facility, working efficiently and productively with all team members.
Correctional Officer
Farmers Branch Police Department
3723 Valley View Ln, Farmers Branch, TX 75244
11.2021 - 12.2022
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed inmates by taking photographs and fingerprints.
Facility Operations Team Member
Fort Worth Zoo
1989 Colonial Pkwy, Fort Worth, TX 76110
09.2021 - 11.2021
- Ensured a clean and organized environment through thorough daily cleaning routines and proper waste disposal methods.
- Provided exceptional customer service to visitors, addressing their needs promptly, professionally, and courteously.
- Reported building issues to building management to reduce safety concerns.
Detention Service Officer
Tarrant County Sheriff's Office
100 N Lamar St, Fort Worth, TX 76196
03.2021 - 07.2021
- Continuously developed professional skills through participation in mandatory training sessions and seeking out additional learning opportunities relevant to the role of a detention service officer.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Performed physical searches such as pat-downs
Cook
Texas Pit BBQ
324 S Saginaw Blvd, Fort Worth, TX 76179
05.2017 - 03.2021
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Minor
Texas Alcoholic Beverage Commission
Arlington, TX
03.2016 - 03.2019
- Bought alcohol with my Texas Issued State identification card.
- Turn in any bought alcohol to TABC officers.
Education
High School Diploma -
Bailey Boswell High School
5805 W Bailey Boswell Rd, Fort Worth, TX 7617905-2020
Skills
- Excellent communication
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Time management
- Problem-solving
- Teamwork and collaboration
- Relationship building
Certification
- TCIC/ TLETS Less Than Full Access Operator Training
- Municipal Jailer Course
- Basic Corrections Officer Course
- Oleoresin Capsicum Aerosol
- Criminal Justice Practitioner Recertification Test
- CPR/ AED/ First- Aid
- TEEX Basic County Corrections- online
- PREA/ Inmate Sexual Assault Prevention
- TEEX Basic County Corrections- Skills
Timeline
Detention Training Officer
Dallas County Sheriff's Department
01.2023 - Current
Correctional Officer
Farmers Branch Police Department
11.2021 - 12.2022
Facility Operations Team Member
Fort Worth Zoo
09.2021 - 11.2021
Detention Service Officer
Tarrant County Sheriff's Office
03.2021 - 07.2021
Cook
Texas Pit BBQ
05.2017 - 03.2021
Minor
Texas Alcoholic Beverage Commission
03.2016 - 03.2019
High School Diploma -
Bailey Boswell High School