Erica Harkins
Bedford,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Detention Training Officer
Dallas County Sheriff's Department
01.2023 - Current
- Performed searches of cells and common areas, confiscating prohibited items to maintain a safe environment within the facility.
- Attended to feeding, housing, and physical well-being of inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- train trainees with day-to-day operations, working multiple positions in the facility, working efficiently and productively with all team members.
Correctional Officer
Farmers Branch Police Department
11.2021 - 12.2022
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed inmates by taking photographs and fingerprints.
Facility Operations Team Member
Fort Worth Zoo
09.2021 - 11.2021
- Ensured a clean and organized environment through thorough daily cleaning routines and proper waste disposal methods.
- Provided exceptional customer service to visitors, addressing their needs promptly, professionally, and courteously.
- Reported building issues to building management to reduce safety concerns.
Detention Service Officer
Tarrant County Sheriff's Office
03.2021 - 07.2021
- Continuously developed professional skills through participation in mandatory training sessions and seeking out additional learning opportunities relevant to the role of a detention service officer.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Performed physical searches such as pat-downs
Cook
Texas Pit BBQ
05.2017 - 03.2021
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Minor
Texas Alcoholic Beverage Commission
03.2016 - 03.2019
- Bought alcohol with my Texas Issued State identification card.
- Turn in any bought alcohol to TABC officers.
Education
High School Diploma -
Bailey Boswell High School
5805 W Bailey Boswell Rd, Fort Worth, TX 7617905-2020
Skills
- Excellent communication
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Time management
- Problem-solving
- Teamwork and collaboration
- Relationship building
Certification
- TCIC/ TLETS Less Than Full Access Operator Training
- Municipal Jailer Course
- Basic Corrections Officer Course
- Oleoresin Capsicum Aerosol
- Criminal Justice Practitioner Recertification Test
- CPR/ AED/ First- Aid
- TEEX Basic County Corrections- online
- PREA/ Inmate Sexual Assault Prevention
- TEEX Basic County Corrections- Skills
Timeline
Detention Training Officer
Dallas County Sheriff's Department
01.2023 - Current
Correctional Officer
Farmers Branch Police Department
11.2021 - 12.2022
Facility Operations Team Member
Fort Worth Zoo
09.2021 - 11.2021
Detention Service Officer
Tarrant County Sheriff's Office
03.2021 - 07.2021
Cook
Texas Pit BBQ
05.2017 - 03.2021
Minor
Texas Alcoholic Beverage Commission
03.2016 - 03.2019
High School Diploma -
Bailey Boswell High School
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