Hi, I’m
Erica Harris
medical assistant
Phoenix,AZ
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Valley Urologic Associates
Floating Medical Assistant
06.2022 - Current
Job overview
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Implemented care and efficiency improvements to support and enhance office operations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Entergy to schedule appointments for doctor visits and procedures.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- confidently filling in for other medical assistants while they were out of office, working with various providers at all four of our locations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Conduent Call Center
Health Insurance Specialist
03.2020 - 02.2021
Job overview
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Developed and implemented promotional strategies to increase customer base.
- Monitored customer feedback and identified areas of improvement.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
- .
- Developed tailored health insurance plans to meet individualized client needs.
Education
Arizona CollegeGlendale, AZ
Certification from Medical Assisting
05.2022
NC Dental UFayetteville, NC
Dental Assisting Certification from Dental Assisting
04.2019
Licenses & Certifications
04.2019
University Overview
- Dental Assitant
Skills
- Proper Sterilization Techniques
- EHR Systems
- Diagnostic Evaluation
- Punch Biopsies
- Direct Patient Care
- Medications Familiarity
- Sterile Procedures and Techniques
- Proper Waste Disposal
- Foley Catheter Insertion and Removal
- Catheter Change and Preparation
- Specimen Collection
- Medical Terminology
- Emptying Catheter Bags
- Restocking Lab Supplies
- Electronic Medical Record
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floating Medical Assistant
Valley Urologic Associates
06.2022 - Current
Health Insurance Specialist
Conduent Call Center
03.2020 - 02.2021
Arizona College
Certification from Medical Assisting
NC Dental U
Dental Assisting Certification from Dental Assisting
Licenses & Certifications
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