Erica Harris
Huntington Station
Summary
Dedicated Pre-Vocational Job Coach skilled in client assessment and training development. Committed to facilitating workshops that enhance client skills and workplace integration.
Dynamic job coach with expertise in career planning, client assessment, and training development. Proven ability to enhance workplace integration and promote self-advocacy among clients for improved independence.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Pre-Vocational Job Coach
AHRC
Freeport
04.2025 - Current
- Developed individualized career plans to align client skills with job market opportunities.
- Provided ongoing support and guidance during workplace integration for diverse client populations.
- Monitored client progress and adjusted support strategies based on individual needs.
- Facilitated skills assessment workshops to identify strengths and areas for improvement.
- Delivered training sessions on effective communication and workplace etiquette.
- Supported clients in navigating workplace challenges and fostering positive relationships.
- Promoted self-advocacy skills among clients to enhance their independence in the workplace.
- Assisted in developing training materials tailored to client needs and job requirements.
Concession Stand Lead
Delaware North Sportservice
Elmont
12.2021 - Current
- Coordinated scheduling for staff to ensure adequate coverage during peak event hours.
- Trained new employees on food safety standards and customer service protocols.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Monitored equipment functionality and reported maintenance needs to ensure operational efficiency.
- Enforced health and safety regulations to provide a safe environment for both staff and guests.
- Created a positive work atmosphere that encouraged teamwork and communication.
- Streamlined ordering processes to enhance efficiency during busy service periods.
- Facilitated training sessions to improve staff knowledge on product offerings and upselling techniques.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
Education
Bachelor of Science - Applied Psychology
Queens College
Flushing, NY 12.1999 - 06.2002
Skills
- Career planning
- Client assessment
- Training development
- CPR
Timeline
Pre-Vocational Job Coach
AHRC
04.2025 - Current
Concession Stand Lead
Delaware North Sportservice
12.2021 - Current
Bachelor of Science - Applied Psychology
Queens College
12.1999 - 06.2002