ERICA HATCHETT
New York
Summary
Detail-oriented administrative professional proficient in managing high-volume healthcare operations. Demonstrates effective coordination of patient admissions, staffing schedules, and confidential records, while ensuring top-notch customer service and utilizing Microsoft 365 for daily tasks.
Overview
5
5
years of professional experience
Work History
Secretary
New York Housing Authority
05.2026 - Current
- Coordinated schedules and appointments for senior management to optimize time management and improve workflow.
- Assisted in preparing meeting agendas and taking detailed minutes.
- Managed daily office operations and maintained organized filing systems.
- Answered incoming phone calls and responded to inquiries.
- Delivered customer service to residents and stakeholders via phone and email, ensuring prompt resolution of inquiries.
- Processed incoming correspondence and routed it to appropriate departments.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Utilized Microsoft Office Suite to create reports and presentations.
- Processed invoices for payment to maintain accurate financial records. for payment; tracked payments received from vendors and clients.
Clerical Associate III – Nursing Logistics
Harlem Hospital Center
Manhattan
03.2022 - 10.2025
- Coordinated patient admissions, transfers, discharges to optimize bed placement process
- Facilitated patient transport logistics as a dispatcher and facilitated timely patient and equipment transfers.
- Managed staffing schedules and tracked absence reporting to ensure adequate coverage
- Assisted with training new clerical staff
- Processed decedent affairs documentation in compliance with policy
Customer Service / Shipping Coordinator
Yoki Shoes
06.2021 - 02.2022
- Handled buyer inquiries and coordinated orders to enhance customer satisfaction
- Processed shipping releases, invoices, and packing slips to ensure timely fulfillment
- Reviewed and corrected inventory discrepancies to maintain accuracy and reliability
Education
High School Diploma -
Skills
- Maximo
- Administrative & Clerical Operations
- Scheduling & Staffing Coordination
- Microsoft 365 (Word, Excel, Outlook)
- Epic / Cerner / Clairvia
- Confidential Records Management
- Transport Dispatch & Logistics
- Customer Service & Communication
Timeline
Secretary
New York Housing Authority
05.2026 - Current
Clerical Associate III – Nursing Logistics
Harlem Hospital Center
03.2022 - 10.2025
Customer Service / Shipping Coordinator
Yoki Shoes
06.2021 - 02.2022