ERICA HEADLE

-Opened clinic for daily patient schedule.

-Answered incoming calls, scheduled patients with appropriate provider. Entered triage notes into patient's chart based on urgency.

- Worked incoming faxes and the work queue.

-Meet with patient to exchange necessary information and documentation. Provide explanation of visit, instructions, and address patient's concerns and questions. Obtain required patient's signatures.

-Verifies insurance benefits and obtains pre-certifications/authorizations as necessary.

-Determine and accept required payments, including co-pays, self pay payments, and deductibles. Refer patient to financial counselor with any payment concerns or questions.

-Communicates with other departments regarding patient's care.

-Trained new hires and peer coaching

-Ability to work comfortably and efficiently within a challenging and changing enviroment.

-Created policies and procedures for daily department functions.

-Ability to work comfortably and efficiently within a challenging and changing enviroment.

• Meet with patient to exchange necessary information and documentation. Provide explanation of visit, instructions, and addresses concerns and questions. Obtained required patient's signatures.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accept required payments, including co-pays, and self pay payments deductibles, Refer patient to financial counselors regarding any payment questions or concerns.
• Communicates with other departments regarding patient's care.
• Started Patient Access in COVID and lab tents.
• Trained new hires and peer coaching.
• Adjusted my schedule to work outside of my normal hours due to staff shortage.
• Created policies and procedures for daily department functions.
• Ability to work comfortably and efficiently within a challenging and changing environment.