Zi'Erion Youngblood
Montgomery,AL
Summary
Dedicated and detail-oriented recent graduate with a Bachelor of Arts in Anthropology and minors in Accounting and Women and Gender Studies. Seeking an entry-level role in corporate finance, client relations, or business analysis to leverage my analytical, customer service, and compliance skills for organizational success and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Specialist (Patient Registration)
DCH Regional Medical Center
Tuscaloosa, AL
12.2023 - Current
- Assisted patients with registration, insurance verification, and payment collection
- Coordinated appointments and ensured clinic flow optimization while maintaining HIPAA compliance
Client Relations Supervisor (Federal Student Aid)
Ed Financial Services LLC
Montgomery, AL
03.2023 - Current
- Manage client relations and ensure confidentiality of sensitive loan data with 100% Confidentiality
- Analyze and verify complex financial aid data, guiding students and families through FAFSA and eligibility, boosting application completion rates by 15%
- Maintain expert knowledge on federal loan phases, from pre-loan to payoff, analyzing complex customer data
- Conduct performance reviews and provide feedback to staff on quality, attendance, and work performance
- Guide students and families through the financial aid process, including FAFSA and eligibility criteria
- Respond to customer inquiries with a 98% satisfaction rate, ensuring compliance with federal guidelines
Nuclear Pharmacy Technician Intern
Cardinal Health
Birmingham, AL
04.2022 - 12.2023
- Prepared prescriptions and performed quality assurance for radiopharmaceuticals
- Managed administrative tasks including record maintenance and report preparation
Lead Pharmacy Technician
CVS Health
Trussville, AL
11.2021 - 03.2023
- Supervised pharmacy operations and trained pharmacy technicians
- Managed inventory, ensuring stock levels for efficient operation
- Ensured regulatory compliance with state and federal pharmacy regulations
- Trained new technicians, improving efficiency, and reducing training time by 30%
Bank Sales & Service Representative
Chase Banking Company
Birmingham, AL
01.2021 - 11.2021
- Processed transactions and assisted customers with online accounts, bank transfers, and financial queries
- Promoted financial products and services to customers
Front Store Supervisor
CVS
Hoover, AL
09.2020 - 04.2021
- Managed store operations and supervised store crew
- Handled customer complaints and maintained confidentiality
Education
Bachelor of Arts - Anthropology, Women and Gender Studies, Accounting
University of Alabama at Birmingham
Birmingham, AL12.2023
Associates of Science - Biology
Shelton State Community College
Tuscaloosa, AL08.2021
Skills
- Microsoft Office
- Data Analysis
- Visualization
- Loan Processing
- Accounts Payable
- Expense Reporting
- Confidentiality Management
- Critical Thinking
- Active Listening
- Troubleshooting
- Organizational Skills
- Interpersonal Communication
- Customer Service
- Research
- Efficiency
- Regulatory Compliance (HIPAA, Pharmacy)
Certification
- Certified Nursing Assistant (CNA)
- Pharmacy Technician Certified
- National Certified Immunizer
- CPR Certified
Keywords
- Loan Processing
- Financial Aid
- Pharmacy Technician
- Customer Service
- Data Analysis
- Accounts Payable
- Patient Registration
- HIPAA
- Regulatory Compliance
- Microsoft Excel
- CPR Certified
- Inventory Management
- Critical Thinking
Timeline
Patient Access Specialist (Patient Registration)
DCH Regional Medical Center
12.2023 - Current
Client Relations Supervisor (Federal Student Aid)
Ed Financial Services LLC
03.2023 - Current
Nuclear Pharmacy Technician Intern
Cardinal Health
04.2022 - 12.2023
Lead Pharmacy Technician
CVS Health
11.2021 - 03.2023
Bank Sales & Service Representative
Chase Banking Company
01.2021 - 11.2021
Front Store Supervisor
CVS
09.2020 - 04.2021
Bachelor of Arts - Anthropology, Women and Gender Studies, Accounting
University of Alabama at Birmingham
Associates of Science - Biology
Shelton State Community College
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