Leanne Burdick
Greendale,WI
Summary
Healthcare administrative professional dedicated to improving patient access and data integrity in fast-paced environments. Expertise in registration, insurance verification, and compliance, complemented by strong customer service and communication skills. Recognized for maintaining confidentiality and supporting efficient healthcare operations through effective problem-solving.
Overview
7
7
years of professional experience
Work History
Team Leader Patient Access Registration Representative
Optum
New Berlin, WI
09.2025 - Current
- Assisted in daily front-end operations to ensure smooth patient access processes
- Support PARR's with direction and aid with registration, insurance verification
- Trained and onboarded new employees to enhance team capabilities
- Contributed to special projects aimed at improving workflow efficiency
- Maintains HIPAA guidelines, confidentiality
- Executed downtime procedures to maintain operational continuity.
- Problem solving, conflict resolution
Patient Access Representative
Pro-Health Care
Waukesha, Wisconsin
10.2023 - 09.2025
- Greeted and assisted patients and visitors, ensuring professional, compassionate service and addressing inquiries effectively.
- Communicates effectively in person, by phone, and via video conferencing to support patient and departmental needs.
- Assess and prioritize patient situations, finding and responding promptly to urgent or emergency needs.
- Accurately enter, verify, and update patient demographic and financial data for timely and complete registration.
- Obtain and process required forms, signatures, and supporting documents for patient records.
- Informs patients of financial responsibilities, collected co-pays and balances, and reconciled cash to maintain accurate financial records.
- Collaborated with financial counseling, scheduling, financial clearance, and clinical teams to facilitate seamless patient encounters.
- Coordinated patient admissions, bed assignments, and tracking systems.
- Protect confidential information and ensure compliance with HIPAA and organizational privacy standards.
- Maintain accuracy and compliance standards by managing audit results, wordlists, and error reports efficiently.
- Support departmental goals by performing additional duties and adapting to changing workflow priorities.
- Entered data accurately into patient management systems to ensure up-to-date records.
- Utilized various software applications to facilitate efficient workflow and data management.
Medical Records Analyst
Pro-Health Home Care & Hospice
Waukesha, WI
09.2021 - 01.2023
- Review and analyze medical records for accuracy, completeness, and regulatory compliance.
- Verified patient identification, provider authentication, and documentation accuracy to support safe and compliant patient care.
- Conducted quality audits to ensure data integrity and adherence to HIPAA standards, enhancing compliance within the organization.
- Ensure prompt scanning, indexing, and maintenance of electronic health records (EHR).
- Collaborate with clinical, billing, and administrative teams to support patient care and reporting needs.
- Process requests for medical information in compliance with privacy and confidentiality regulations.
- Generated and maintained reports tracking record completion, accuracy, and compliance metrics to inform departmental decision-making.
- Contribute to process improvement efforts to enhance HIM department efficiency and workflow.
Health Unit Coordinator
Aurora Medical Center
Milwaukee, WI
03.2019 - 09.2021
- Managed patient admissions, transfers, and discharges, ensuring accurate and timely documentation to facilitate seamless patient care.
- Acted as a central communication point for the nursing unit, coordinating patient care activities efficiently.
- Communicated with physicians, nurses, and ancillary departments to ensure smooth patient care flow and coordination.
- Enter and update patient information in the electronic health record (EHR) and other hospital systems.
- Maintain and organize medical charts, physician orders, and other unit documentation according to policy.
- Transcribed physician orders accurately, ensuring timely follow-up and completion to enhance patient treatment processes.
- Prioritize and manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Ensured compliance with HIPAA standards to protect patient privacy and confidentiality. and always protect patient confidentiality.
- Supported unit operations and nursing staff by performing various related duties.
Education
Associate Degree - Health Services Administration
Bryant & Stratton
Milwaukee, WI04-2019
Skills
- HIPAA Compliance
- Patient Coordination
- Patient Assessment
- Financial Processing
- Data Entry
- Audit Management
- Collaboration
- Effective Communication
- Customer Service
- Computer Skills
- Microsoft Office
- Office Equipment Operation
- Adaptability
- Navigation support
Timeline
Team Leader Patient Access Registration Representative
Optum
09.2025 - Current
Patient Access Representative
Pro-Health Care
10.2023 - 09.2025
Medical Records Analyst
Pro-Health Home Care & Hospice
09.2021 - 01.2023
Health Unit Coordinator
Aurora Medical Center
03.2019 - 09.2021
Associate Degree - Health Services Administration
Bryant & Stratton