Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Ceasar

Milwaukee,WI

Summary

Goal-driven Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer.

Seasoned Senior Registrar with years of expertise managing forms, records and customer relations activities. Proficient and knowledgeable in applicable regulations and standards. Customer service focused by working efficiently and assisting individuals with friendly service.

Overview

9
9
years of professional experience

Work History

Patient Access Registration Representative

ProHealth Care
Waukesha, WI
02.2022 - Current
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Accurately inputted patient and insurance information into company's computer system using Epic.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Handled over 40 registrations an day

Loan Processor II

UW Credit Union
Milwaukee, WI
09.2021 - Current
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Jr Loan Processor

NewRez
Milwaukee, WI
01.2019 - 10.2020
  • Put together and executed loan documents.
  • Researched insurance information and flood certificates.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Managed conditions sent from underwriting departments.

Home Equity Loan Processor

BMO Harris Bank
Milwaukee, WI
12.2016 - 12.2019
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Checked applicant credit, personal references and employment histories.
  • Worked with third-party vendors to address and clear loan closing requirements.

Enrollment Specialist

UnitedHealthcare
Milwaukee, WI
03.2016 - 03.2017
  • Handled new enrollments by entering customers' data and reviewing information.
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
  • Completed and processed applications for enrollment.
  • Developed and implemented successful scripts and call flows for consistent approach.
  • Presented insurance products to clients to meet needs and discuss financial investment and return on investment.

Home Equity Loan Processor

JPMorgan Chase
Milwaukee, WI
01.2015 - 03.2016
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed conditions sent from underwriting departments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.

Patient Registrar

Froedtert Hospital
Milwaukee, WI
01.2015 - 03.2016
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Collected and processed copayments and out-of-pocket charges using Epic.
  • Verified and entered necessary information into patient management system.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Coordinated with nursing staff to process and direct patients to appropriate departments

Education

Associate of Science -

Bryant And Stratton
Milwaukee, WI
05.2012

Skills

  • Problem resolution
  • Customer Service
  • Credit card payment processing
  • Detail-Oriented
  • Critical Thinking
  • Epic Systems
  • Administrative Tasks
  • Problem Solving
  • Verbal and Written Communication
  • Data Entry Software
  • Patient Health Information Access
  • Computer Proficiency
  • Regulatory Documentation
  • HIPAA Compliance
  • Data Management
  • Documentation Review

Timeline

Patient Access Registration Representative

ProHealth Care
02.2022 - Current

Loan Processor II

UW Credit Union
09.2021 - Current

Jr Loan Processor

NewRez
01.2019 - 10.2020

Home Equity Loan Processor

BMO Harris Bank
12.2016 - 12.2019

Enrollment Specialist

UnitedHealthcare
03.2016 - 03.2017

Home Equity Loan Processor

JPMorgan Chase
01.2015 - 03.2016

Patient Registrar

Froedtert Hospital
01.2015 - 03.2016

Associate of Science -

Bryant And Stratton

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Sheena Ceasar