Leslie Hodge
Mason,TN
Summary
Dynamic Patient Access Representative with extensive experience at West TN Healthcare, excelling in insurance knowledge and problem resolution. Proven track record in enhancing front desk productivity and exceeding collections quotas. Proficient in EPIC and Cerner systems, demonstrating strong empathy and organizational skills to improve patient registration processes.
Overview
17
17
years of professional experience
Work History
Patient Access Representative-Registration
West TN Healthcare (JMCGH)
08.2016 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Utilized knowledge of electronic medical record systems & medical terminology to perform diverse data entry tasks
- Collected & entered patient demographic and insurance data into computer database to establish patient’s medical record
- Reviewed & corrected claim errors to facilitate smooth processing and other revenue cycle tasks.
Specialist- Registration
Baptist Medical Group
12.2021 - 03.2022
- Coordinates registration support for clinical staff & management team
- Interact with clinical and billing office utilizing the EPIC system
- Perform patient access tasks to eliminate errors in efforts improve front desk productivity.
Medical Scribe
Scribe America
08.2015 - 08.2016
- Accompanied physicians throughout the day in fast-paced, challenging environments
- Documented complete information regarding examinations, treatment plans, lab results, and other procedural dictated notes and produced documents with outlines information.
Senior Account Representative
Portfolio Recovery Associates
10.2012 - 02.2016
- Contacted clients with past due accounts to formulate payment plans & discuss restructuring options
- Identified issues with proactive collection approaches by resolving escalated problems
- Exceeded collections quotas on a consistent basis.
Sales Manager/Sales Lead
Bath & Body Works
09.2008 - 12.2014
- Identified, hired, and trained staff by teaching best practices, procedures, and sales strategies
- Coached employees in successful selling methods & encouraged cross-selling to drive sales/revenue
- Handled all customer relations issues pleasantly, enabling quick resolutions & client satisfaction.
Relationship Banking Associate
Regions Bank
02.2011 - 10.2012
- Assisted customer with setting up and/or closing accounts, completing loan applications, and signing up for new services
- Managed escalated phone calls by applying conflict resolutions skills by using extensive knowledge of banking policies, products, and services.
Education
TN Affiliate Broker- Realtor -
TREES- TN Real Estate Educational Systems
Chattanooga, TN03.2021
High School Diploma -
Haywood High School
Brownsville, TN05.2008
Some College (No Degree) - Business Administration And Management
Jackson State Community College
Jackson, TNSome College (No Degree) - Biology
The University of Tennessee-Martin
Martin, TNSkills
- Organizational skills & Problem Resolution
- Excellent multi-tasking ability
- Insurance Knowledge
- Leadership & Team Management skills
- Proficient with Cerner, EPIC, and Revenue Cycle systems
- Collections Management
- Phone and Email Etiquette
- Providing Information and Resources
- Communicating to Patients and Families
- Patient Registration
- Document filing
- HIPAA Compliance
- Strong empathy
- EMR
- Money Handling
- Data Collection
- Payment Processing
- Multitasking and Organization
- Documenting and Recording Information
References
- Carol Wimberley, West TN Healthcare Former Supervisor, 731-541-6195
- Jacob Hamilton, West TN Healthcare Former Manager, 615-878-5387
(Additional Available Upon Request)
References
References available upon request.
Timeline
Specialist- Registration
Baptist Medical Group
12.2021 - 03.2022
Patient Access Representative-Registration
West TN Healthcare (JMCGH)
08.2016 - Current
Medical Scribe
Scribe America
08.2015 - 08.2016
Senior Account Representative
Portfolio Recovery Associates
10.2012 - 02.2016
Relationship Banking Associate
Regions Bank
02.2011 - 10.2012
Sales Manager/Sales Lead
Bath & Body Works
09.2008 - 12.2014
TN Affiliate Broker- Realtor -
TREES- TN Real Estate Educational Systems
High School Diploma -
Haywood High School
Some College (No Degree) - Business Administration And Management
Jackson State Community College
Some College (No Degree) - Biology
The University of Tennessee-Martin