Erica Hegge
Professional Sales And Service Co, LLC
COLLINGDALE,PA
22
years of professional experience
Business-focused Office Manager with a strong background in billing, account reconciliation, and document management. Skilled in coordinating service calls, resolving scheduling issues, and handling sensitive information with discretion. Committed to accurate records, efficient operations, and excellent client communication.
Work History
Office Manager
17 Years 11 Months- Receiving and tracking customer service calls, gathering information regarding service need, location, availability, and payment method.
- Ordering required parts, tracking shipments and expected arrival dates; receiving and distributing parts to technicians.
- Coordinating scheduling adjustments with technicians to adjust to customer no show, emergencies arising, or any issue arising.
- Oversaw billing, invoicing, and account reconciliation to maintain accurate financial records.
- Coordinated customer communications, service requests, and follow-up to support timely resolution.
- Implemented office procedures that improved filing, document control, and administrative consistency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained all employees' sick and vacation time for payroll.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Ensured all vehicle registration and insurance paperwork is up to date.
Office Clerk
2 Months- Cross referenced documents to ensure accuracy and timely acquisition of records.
- Filed required paperwork at Philadelphia City Hall in advance of court deadlines.
- Documented all pertinent information from depositions to ensure all future questions could be quickly addressed.
Account Manager
- Marketed Verizon fibrotic high-speed network through phone, television, and internet to increase customer engagement.
- Utilized communication skills to consult with potential customers.
- Customized service packages to meet the customer's needs.
Cashier, Sales Specialist, And File Maintenance
3 Years 6 Months- Processed customer purchases, ensuring accuracy and speed Informed customers of ongoing specials and sales, contributing to increased awareness and engagement.
- Increased sales volume of numerous identified products during sales events.
- Reconciled posted prices with master data file based on daily and weekly specials. Maintained accuracy for aged items in the master pricing file.
Education
Bachelor of Arts - English
- Minor in History.
Skills
Office management
Administrative tasks
Customer service
Billing
Data entry
Document management
Inventory management
Schedule management
Detail orientation
Multitasking skills
Effective communication
Timeline
Office Manager
Professional Sales And Service Co, LLC
12.2008 - CurrentRead More
Office Clerk
The Law Offices Of Dolores Rocco Kulp
07.2008 - 09.2008Read More
Account Manager
Distinctive Marketing Solutions, Inc.
01.2008 - 01.2008Read More
Cashier, Sales Specialist, And File Maintenance
Safeway
07.2004 - 01.2008Read More
Wesley College
Bachelor of Arts from English
Read More