Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erica Hensel

San Antonio

Summary

Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Veterinary Assistant

Thrive Pet Health
09.2021 - Current
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.

Cashier Trainer

Shake Shack
04.2019 - 09.2021
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.

Customer Service Representative

Target
08.2017 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - Communication Arts

University of The Incarnate Word
San Antonio, TX

High School Diploma -

Burbank High School
San Antonio, TX
06-2014

Skills

  • Client communication
  • Animal safety
  • Appointment scheduling
  • Medical record-keeping
  • Reception duties
  • Active listening
  • Problem-solving
  • Multitasking Abilities
  • Customer service
  • Written and oral communication
  • Call center customer service
  • Payment processing

Languages

English

Timeline

Veterinary Assistant

Thrive Pet Health
09.2021 - Current

Cashier Trainer

Shake Shack
04.2019 - 09.2021

Customer Service Representative

Target
08.2017 - 04.2019

No Degree - Communication Arts

University of The Incarnate Word

High School Diploma -

Burbank High School

Similar Profiles

CREATE PROFILE