Jennifer Knapp
Weare,NY
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for 60 physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Knowledgeable Practice Manager offering more than 20 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 20,000 patients yearly.
Overview
3
3
years of professional experience
Work History
Practice Manager
Thrive Pet Health
2022.05 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of [Job title]s and support personnel.
- Addressed and remedied all patient or team member issues.
- Communicated closely with patients, ensuring medical information was kept private.
- Assisted with regulatory issues such as compliance.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
- Consulted with healthcare professionals on business decisions.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Motivated and supervised 32 hospital staff members and Doctors in delivering quality patient care.
Regional Medical Practice Manager
WellNow Urgent Care
2020.01 - 2022.05
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for providing guidance and leadership to over 190-230 employees across more than 16 departments.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed policies and procedures for effective pharmacy management.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Motivated and supervised 190-230 Providers and Medical staff in delivering quality patient care.
Education
Associate Degree in Nursing - Nursing
Finger Lakes Health College of Nursing
Geneva, NY05.2002
Skills
- Employee Work Scheduling
- Operational Records Maintenance
- Operating Plans Development
- In-Service Programs
- Policy and Program Development
- File and Records Management
- Employee Performance Evaluations
- Employee Training Program
- Electronic Health Records
- Referral Management
- Best Practices and Standards
- HIPAA Guidelines
- Human Resource Management
- Nursing Operations Management
Timeline
Practice Manager
Thrive Pet Health
2022.05 - Current
Regional Medical Practice Manager
WellNow Urgent Care
2020.01 - 2022.05
Associate Degree in Nursing - Nursing
Finger Lakes Health College of Nursing
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