Erica Herndon
Lynchburg,VA
Summary
Dynamic professional with a proven track record at Centra Health, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction and streamlining operations. Adept at problem-solving and maintaining attention to detail, I thrive in fast-paced environments, consistently achieving performance targets while fostering a positive workplace culture.
Overview
14
14
years of professional experience
Work History
DSA
Centra Health - Lynchburg, VA
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Department Manager
Walmart
11.2017 - 05.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
Front End Manager
Kmart, Sears Holding
08.2011 - 11.2017
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Coached employees through day-to-day work and complex problems.
- Motivated employees to perform at peak productivity with morale-boosting programs.
Education
Washoe High
Reno, NvSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Organizational skills
- Computer skills
- Decision-making
- Problem resolution
Timeline
DSA
Centra Health - Lynchburg, VA
06.2023 - Current
Department Manager
Walmart
11.2017 - 05.2023
Front End Manager
Kmart, Sears Holding
08.2011 - 11.2017
Washoe High
Similar Profiles
Samuel NaussSamuel Nauss
Radiology Extern at Centra Health - Lynchburg, VARadiology Extern at Centra Health - Lynchburg, VA
Rachel JenkinsRachel Jenkins
Clinical Charge Registered Nurse at Centra Health - Lynchburg, VAClinical Charge Registered Nurse at Centra Health - Lynchburg, VA
Alicia WestgateAlicia Westgate
Registered Nurse at Centra Health - Lynchburg, VARegistered Nurse at Centra Health - Lynchburg, VA
HYOBIN ANNHYOBIN ANN
Intern at Siemens Medical Solutions USA, Inc.Intern at Siemens Medical Solutions USA, Inc.
Dennis CallDennis Call
Store Manager at Gabe's Department StoreStore Manager at Gabe's Department Store