Summary
Overview
Work History
Education
Skills
Customerservice
Timeline
Generic

Erica Hickman

Romulus,MI

Summary

Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully handling multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business profitability and achieve outstanding results.

Overview

8
8
years of professional experience

Work History

Mail Extractor

Manpower
02.2024 - 05.2024
  • Utilized processes and procedures to extract and sort incoming documents.
  • Ensured documents were legible and contained correct pages to insure timely response.
  • Worked effectively at a high speed of accuracy to ensure over 100 documents are entered into the system daily.

Enrollment Rep I

Humana
09.2022 - 03.2023
  • Assisted members with their enrollment process and provided excellent customer service.
  • Utilized strong communication skills to effectively communicate with members and address any questions or concerns customers may have had.
  • Maintained detailed and accurate records between multiple databases and programs.
  • Investigated issues and created solutions for new customers.

Customer Service Rep

Dynamic Marketing
02.2017 - 05.2020
    • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
    • Utilized strong communication skills to understand customer needs and provide appropriate solutions.
    • Demonstrated critical thinking and problem-solving skills by efficiently resolving customer issues and finding creative solutions.

Dental Assistant

Western Wayne Family Health Center
10.2016 - 01.2017
    • Assisted the dentist with general dental procedures. Scheduled appointments and made follow-up calls.
    • Verified insurance and received co-pays on the patients' behalf.
    • Exposed/mounted x-rays as well as took impressions.
    • Dental charting and gave post op instructions to patients.

Education

Associates - Liberal Arts

Washtenaw Community College
Ann Arbor, MI
08.2022

Diploma -

Southgate High School
Southgate, MI
06.2011

Skills

    • Strong verbal and written communication skills
    • Excellent organizational and time management skills; eager to learn new skills
    • Learns and applies new information/responsibilities quickly and efficiently
    • Knowledge of medical and insurance industry terminology
      • Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
      • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
      • Strong analytical skills and ability to work or interpret data independently

Customerservice

  • Proven commitment to high quality customer service
  • Enters data accurately and efficiently
  • Provides and demonstrated excellent customer service in a call center setting
  • Aids customers calling regarding questions about their accounts
  • Ability to identify and resolve complex problems
  • Shows clear understanding of departments and their procedures

Timeline

Mail Extractor

Manpower
02.2024 - 05.2024

Enrollment Rep I

Humana
09.2022 - 03.2023

Customer Service Rep

Dynamic Marketing
02.2017 - 05.2020

Dental Assistant

Western Wayne Family Health Center
10.2016 - 01.2017

Associates - Liberal Arts

Washtenaw Community College

Diploma -

Southgate High School

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Erica Hickman