Erica Hines
Puyallup,WA
Summary
Motivated individual with 8 years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Waitress
Red Robin
01.2018 - Current
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences..
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
Jimmy John's Gourmet Sandwiches
04.2017 - 12.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Birthday Party Coordinator
Super Jump Party Zone
09.2016 - 04.2017
- Spearheaded creative problem-solving efforts when unexpected challenges arose during events, ensuring minimal disruption to guests'' experiences.
- Designed custom party themes and decorations to meet each individual client''s vision and preferences.
- Demonstrated adaptability by handling last-minute changes or requests from clients while maintaining a professional demeanor under pressure.
- Constant communication and interaction with customers including adults and children.
Education
High School Diploma -
Emerald Ridge High School
Puyallup, WA05.2017
Skills
- Direct Sales, Upselling and Cross Selling, Special Promotions
- Guest Relations, Complaint Resolution
- Teamwork and Collaboration, Staff Training
- Performance Improvement
- Strong Multitasking, Excellent Communication
- Point of Sale Operation, Billing Adjustments and Refunds
Timeline
Waitress
Red Robin
01.2018 - Current
Sales Associate
Jimmy John's Gourmet Sandwiches
04.2017 - 12.2017
Birthday Party Coordinator
Super Jump Party Zone
09.2016 - 04.2017
High School Diploma -
Emerald Ridge High School
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