Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Erica Hodges

Commerce,GA

Summary

I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. Authorized to work in the US for any employer.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Delivery Driver

Roadie
07.2023 - Current
  • Skilled at bringing orders to customers promptly, safely, and courteously
  • Strong sense of direction and knowledge of local routes
  • Valid driver's license, 3 years of clean driving record, and current auto insurance (Safe Driver).
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Delivery Driver/Customer Service

Spark Driver
03.2023 - Current
  • Professional Delivery Driver with 4 years of experience
  • Skilled at bringing orders to customers promptly, safely, and courteously
  • Strong sense of direction and knowledge of local routes
  • Valid driver's license, 3 years of clean driving record, and current auto insurance (Safe Driver)
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Delivery Driver

Uber Drivers
01.2023 - Current
  • Professional Delivery Driver with 4 years of experience
  • Skilled at bringing orders to customers promptly, safely, and courteously
  • Strong sense of direction and knowledge of local routes
  • Valid driver's license, clean driving record, and current auto insurance (Safe Driver)

Manager

McDonald's
11.2017 - 07.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Warehouse Operator

Bed Bath & Beyond
02.2010 - 11.2015
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Caregiver

ResCare Inc
03.2013 - 10.2015
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Call Center Representative

Dial America
10.2012 - 01.2015
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

PCA/Caregiver

Home Nurse Inc
12.2008 - 04.2010
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.

PCA/Caregiver

MiCasa Inc
01.2006 - 06.2009
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Education

GED -

Lanier Technical College
03.2008

Commerce High School
Commerce, GA
01.2007

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Dependable and reliable
  • Team Leadership
  • Operations Management
  • Staff Management
  • Complex Problem-Solving
  • Verbal and written communication
  • Time Management

Certification


  • Forklift Certification
  • Non-CDL Class C

Accomplishments

  • Supervised team of 20+ staff members.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Delivery Driver

Roadie
07.2023 - Current

Delivery Driver/Customer Service

Spark Driver
03.2023 - Current

Delivery Driver

Uber Drivers
01.2023 - Current

Manager

McDonald's
11.2017 - 07.2023

Caregiver

ResCare Inc
03.2013 - 10.2015

Call Center Representative

Dial America
10.2012 - 01.2015

Warehouse Operator

Bed Bath & Beyond
02.2010 - 11.2015

PCA/Caregiver

Home Nurse Inc
12.2008 - 04.2010

PCA/Caregiver

MiCasa Inc
01.2006 - 06.2009

GED -

Lanier Technical College

Commerce High School

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Erica Hodges