Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erica Holden

Summary

Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

6
6
years of professional experience

Work History

Babysitter

Erica's Babysitting Services
05.2020 - 08.2024
  • Provided in-home childcare services, ensuring the safety and well-being of children
  • Prepared meals, organized fun activities, and assisted with homework assignments
  • Monitored children's play activities to verify safety.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Ice Cream Maker

Cold Stone Creamery
03.2024 - 08.2024
  • Delivered exceptional customer service to enhance guest satisfaction
  • Prepared customized ice cream orders with accuracy and efficiency
  • Managed cash transactions and maintained food safety standards
  • Entertained guests with Cold Stone's signature 'Sing for Tips' program to build a welcoming atmosphere
  • Offered samples of new ice cream flavors to customers.
  • Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
  • Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.

Barista, Waitress, Dishwasher, Busser

Colados Coffee and Crepes
08.2023 - 02.2024
  • Prepared specialty coffee beverages and maintained proficiency in espresso machine operations
  • Provided excellent customer service while multitasking in a fast-paced environment
  • Ensured cleanliness and organization by bussing tables and maintaining workstation standards
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.

Interior Design Intern

Desert Edge High School
08.2022 - 05.2023
  • Designed and constructed stage sets for high school plays and musicals
  • Worked closely with directors to align creative vision with performance goals
  • Managed backstage areas and ensured smooth transitions during live events

Stage Manager

Desert Edge High School
01.2023 - 04.2023
  • Organized rehearsal schedules and collaborated with production teams
  • Managed stage props and assisted with costume and wig fittings
  • Supervised backstage activities, ensuring seamless execution of performances
  • Enforced safety measures due to potential stage equipment hazards.
  • Developed comprehensive show reports, providing valuable feedback to improve future performances.
  • Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.

BSU President

Desert Edge High School
11.2021 - 01.2023
  • Directed Black Student Union initiatives and served as the primary spokesperson
  • Facilitated monthly board meetings and prepared agendas to drive strategic goals
  • Fostered team collaboration and increased member engagement through event planning

Target Style Consultant

Target
11.2021 - 05.2022
  • Created a welcoming shopping experience by assisting guests with personalized recommendations
  • Maintained visual merchandising standards to ensure a guest-ready sales floor
  • Supported store transitions by executing planograms and promotional signage setups

FCCLA Media Specialist

Desert Edge High School
08.2020 - 05.2021
  • Assisted with research and digital resource evaluations for FCCLA projects
  • Developed and implemented effective communication strategies for the chapter

IT Intern

ASU Preparatory Academy
05.2018 - 07.2018
  • Supported IT team in maintaining and troubleshooting computer systems
  • Cataloged inventory and ensured workspaces remained organized and clean

Education

Bellarmine University
08.2024

Estrella Mountain Community College
05.2024

Diploma -

Desert Edge High School
05.2023

Skills

  • Microsoft Excel
  • Visual Merchandising
  • Leadership
  • Active Listening
  • Problem Solving
  • Team Collaboration
  • Set Design
  • Event Planning
  • Digital Media Content Creation
  • Patience and empathy
  • Strong work ethic
  • Dependability

Accomplishments

Fine Arts Diploma Seal

Visual Arts Student of The Year at Desert Edge High School 2023

Timeline

Ice Cream Maker

Cold Stone Creamery
03.2024 - 08.2024

Barista, Waitress, Dishwasher, Busser

Colados Coffee and Crepes
08.2023 - 02.2024

Stage Manager

Desert Edge High School
01.2023 - 04.2023

Interior Design Intern

Desert Edge High School
08.2022 - 05.2023

BSU President

Desert Edge High School
11.2021 - 01.2023

Target Style Consultant

Target
11.2021 - 05.2022

FCCLA Media Specialist

Desert Edge High School
08.2020 - 05.2021

Babysitter

Erica's Babysitting Services
05.2020 - 08.2024

IT Intern

ASU Preparatory Academy
05.2018 - 07.2018

Bellarmine University

Estrella Mountain Community College

Diploma -

Desert Edge High School
Erica Holden