Erica Holmes
Bedford,TX
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Friendly Agent with commitment to developing, qualifying, and managing leads to increase new business. Competitive with passion for driving revenue and profit for companies in industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Credit Agent
Eversource
07.2024 - Current
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Online Orderfilling and Delivery Associate
Walmart
Bedford, USA
01.2023 - Current
- Provide positive customer service
- Act as a liaison between customers and the store
- Ensure work area remains clean and safe
- Deliver orders to customers in a timely manner
- Improve customer experience by building rapport with frequent deliveries
- Assist in locating in-stock items or provide alternative options
- Maintain working knowledge to help coworkers or other departments of the store
Customer Service Representative
Bloom Health Insurance
, USA
06.2021 - 12.2021
- Maintained excellent work attendance
- Utilized multiple computer screens to perform day to day tasks
- Proficiently worked with windows while navigating between screens to assist callers requesting information
- Effectively communicated with prospects and plan members over the phone with coworkers and management personnel
- Provided accurate information to prospects using client’s quality and compliance standards
- Placed outbound calls for member outreach and welcome calls to new members
- Assisted callers quickly and professionally by fielding inbound calls to sell health insurance plans with client’s sales techniques
- Absorb, retain, and explain a working knowledge of product plans and general Medicare information
- Conduct health insurance enrollment
- Work From Home
Medical Assistant
Dr. Mohammed B
Memphis, USA
04.2020 - 04.2020
- Collected vitals and documented on patient chart
- Worked closely with other clinical staff such as physicians and nurses to provide patients with quality care
- Responded to patient and family inquiries
- Scheduled appointments for patients in a timely manner
- Provided venipuncture and various injections as needed per chart or physician order
- Collected and input patient medical history into patient chart
- Escorted patients to examination room and instructed them on next steps to prepare for physician care
- 89 Clinical Hours
Medical Assistant
GoodLife Medical Clinic
Memphis, USA
02.2020 - 02.2020
- Obtained patients vitals including temperature, pulse, and respirations by visual and auditory measures
- Escorted patients to examination room as well as prepped them for the physician
- Confirmed patient identity, medical history, and insurance
- Provided venipuncture and various injections to patients per physician orders
- Answered and routed incoming calls and messages to relevant departments and personnel
- Ensured patients services were billed to active insurance providers
- Collaborated and communicated with a variety of medical disciplines providing exceptional customer service to patients, physicians, family members and all other medical professionals
- 146 Clinical Hours
Education
Medical Assistant Diploma -
Delta Technical College
04.2020
High School Diploma -
John F. Kennedy
05.2009
Skills
- Customer Service
- Detail Oriented
- Patient Assessment
- HIPPA Compliant
- Electrocardiogram (EKG)
- Administering Injections
- Appointment Scheduling
- Insurance Billing
- Lab Procedures/ Testing
- Administrative
- Problem-solving skills
- Follow-up calling
- Policy cancellation
- Customer service and care
- Customer needs determination
- Information documentation
Certification
- National Registered Certified Medical Assistant, 07/01/21
- CPR, AED, and First Aid Certified (AHA), Continuous
Timeline
Credit Agent
Eversource
07.2024 - Current
Online Orderfilling and Delivery Associate
Walmart
01.2023 - Current
Customer Service Representative
Bloom Health Insurance
06.2021 - 12.2021
Medical Assistant
Dr. Mohammed B
04.2020 - 04.2020
Medical Assistant
GoodLife Medical Clinic
02.2020 - 02.2020
Medical Assistant Diploma -
Delta Technical College
High School Diploma -
John F. Kennedy