Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Hopkins

Atlanta,GA

Summary

Dynamic and reliable driver with a clean record and extensive experience at Transition LLC. Expert in GPS navigation and route planning, ensuring timely deliveries while providing exceptional customer service. Proven ability to foster strong client relationships and maintain vehicle safety, contributing to a reputation for excellence in transportation services.

Overview

8
8
years of professional experience

Work History

Driver

Transition LLC
02.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period
  • Navigated challenging weather conditions safely while maintaining on-time
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

Manager

Flava’s on Cascade
01.2023 - 04.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Driver

Transition LLC
03.2021 - 05.2022
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Minimized liability by consistently following road rules when driving.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Driver

DHL
02.2020 - 10.2021
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Reduced delivery times with careful planning and route optimization.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Obtained signatures from customers upon delivery of goods.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

Driver

Transition LLC
05.2017 - 08.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period
  • Navigated challenging weather conditions safely while maintaining on-time
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

Education

High School Diploma -

Carver High
Atlanta, GA
05.2000

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • Problem-solving
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Defensive driving
  • Safety protocols
  • Vehicle inspection
  • Safety management
  • Route planning
  • Driving in adverse conditions
  • Transportation
  • Navigational systems and GPS
  • Vehicle inspections
  • Route management
  • Traffic law observation
  • Passenger transportation
  • Accident prevention
  • Schedule management
  • Heavy lifting
  • DOT compliance
  • Order picking and processing
  • Passenger assistance
  • Conflict resolution
  • Friendly and outgoing
  • Verbal and written communication
  • Physical stamina
  • Driving and transportation
  • Daily logging
  • Delivery pickup
  • Critical thinking
  • Accident reporting

Timeline

Driver

Transition LLC
02.2024 - Current

Manager

Flava’s on Cascade
01.2023 - 04.2024

Driver

Transition LLC
03.2021 - 05.2022

Driver

DHL
02.2020 - 10.2021

Driver

Transition LLC
05.2017 - 08.2018

High School Diploma -

Carver High

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Erica Hopkins