Erica Jackson
Virginia Beach,VA
Summary
Compassionate Patient Care Technician with extensive experience at Sentara Norfolk General Hospital, skilled in phlebotomy and electronic charting. Enhanced patient satisfaction through effective communication and emotional support, ensuring timely medical interventions. Proven ability to remain calm under stress while collaborating with healthcare teams to deliver high-quality care.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Sentara Norfolk General Hospital
01.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Medical Assistant
Sentara Medical Group
04.2017 - 12.2021
- Volunteered to be trained on how to administer and process Covid-19 testing during the pandemic.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Education
Associate of Applied Science - Nursing
Tidewater Community College
Portsmouth, VA05-2024
Certification - Certified Medical Assistant
Adult Learning Center
Virginia Beach, VA02-2017
Skills
- Basic life support
- CPR/AED
- Direct patient care
- End-of-life care
- Infection control standards
- Calm under stress
- Phlebotomy techniques
- Electronic charting
- Patient education
- Emotional support
- Team collaboration
- Recording vital signs
Timeline
Patient Care Technician
Sentara Norfolk General Hospital
01.2022 - Current
Medical Assistant
Sentara Medical Group
04.2017 - 12.2021
Associate of Applied Science - Nursing
Tidewater Community College
Certification - Certified Medical Assistant
Adult Learning Center
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