Erica James
Groveport,OH
Summary
Dedicated transportation service supervisor with over 7 years of experience in managing transit operations, training employees, and ensuring compliance with safety standards. Skilled in team leadership, scheduling, and customer service, with a proven ability to resolve conflicts and improve operational efficiency. Committed to fostering a positive work environment and delivering high-quality service to internal and external customers.
Overview
18
18
years of professional experience
1995
1995
years of post-secondary education
Work History
Transportation service supervisor / Division Desk
Central Ohio Transit Authority
Columbus, OH
04.2022 - Current
- Supervised daily operations of transit services, and ensured compliance with regulations.
- Coordinated operators' schedules to optimize service coverage and efficiency.
- Monitored daily performance of team members to ensure compliance with company standards.
Transportation service supervisor/Street
Central Ohio Transit Authority
Groveport, OH
09.2021 - 04.2023
- Collaborated with colleagues to ensure timely responses to service inquiries.
- Participated in team meetings to discuss service improvements and updates.
- I supervised a team of employees and delegated duties and responsibilities to each member.
- Monitored daily performance of operators to ensure compliance with company standards.
- Built strong relationships with operators through effective communication skills.
- Addressed areas that needed improvement, and observed the operator's performance.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Resolved customer complaints effectively, ensuring satisfaction while maintaining a professional and composed demeanor.
Transportation services supervisor radio dispatch
Central Ohio transit authority
Columbus, OH
10.2019 - 09.2021
- Supervised daily operations of transit services for Central Ohio residents.
- Helped new employees on safety protocols and operational procedures.
- Implemented process improvements to streamline workflow and reduce delays.
- Provided guidance and direction to operators regarding job duties and responsibilities.
- Supervised a team of 15 to 26 operators in daily operations.
- Complied with company policies, objectives, and communication goals.
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
Professional Bus Operator
Central Ohio Transit Authority
Columbus, OH
02.2008 - 10.2019
- Operated transit buses safely along designated routes.
- Assisted passengers with boarding and disembarking procedures.
- Communicated effectively with dispatch regarding delays and route changes.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Followed traffic laws and regulations while driving in various conditions.
- Provided excellent customer service to enhance the passenger experience.
- Ensured that proper loading and unloading procedures were followed at all times for the safety of passengers.
- Report any incidents and accidents immediately to supervisors after ensuring the safety of passengers is secure.
- Communicated professionally with passengers regarding routes and stops, while providing customer service assistance.
- Adhered to all traffic laws and regulations, including speed limits and stop signs.
- Assisted disabled passengers in boarding and exiting the bus safely.
- Checked tickets, collected fares, issued transfers, and provided route information to passengers.
- Provided clear verbal announcements at each stop, informing riders when they had reached their destination.
- Maintained radio contact with dispatch personnel to receive instructions, report delays, or address passenger issues.
Education
James H Bowen
Chicago, ILSome College (No Degree) - Criminal And Child Psychology
Olive Harvey Community College
Chicago, ILSkills
- Team leadership
- Training regulations
- Conflict resolution
- Employee coaching
- Employee training
- Communication skills
- Employee engagement
- Supervisory role experience
- Task delegation
Timeline
Transportation service supervisor / Division Desk
Central Ohio Transit Authority
04.2022 - Current
Transportation service supervisor/Street
Central Ohio Transit Authority
09.2021 - 04.2023
Transportation services supervisor radio dispatch
Central Ohio transit authority
10.2019 - 09.2021
Professional Bus Operator
Central Ohio Transit Authority
02.2008 - 10.2019
James H Bowen
Some College (No Degree) - Criminal And Child Psychology
Olive Harvey Community College