Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Jemison

Lafayette,LA

Summary

Hardworking Consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.

Overview

2
2
years of professional experience

Work History

Order Processor

Waitr
Lafayette, LA
01.2022 - Current
  • Maintained the flow of order placement on restaurants' online website.
  • Communicate with customers regarding order adjustments.
  • Organized information for restaurant order reports in data spreadsheets.

Customer Service Rep

Dexcomm Answering Service
Carencro, LA
04.2021 - 11.2021
  • Maintained caller satisfaction with forward-thinking strategies focused on addressing their needs and resolving concerns.
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Trained and supervised new operators as a class as well as individually.

Supervisor

Furniture Mart
Lafayette, LA
01.2021 - 05.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.

Home Expert

Sears Home & Life
Lafayette, LA
11.2019 - 03.2021
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Leesville High School
Leesville, LA
05.2017

Skills

  • Planning and Coordination
  • Teamwork and Collaboration
  • Priority management
  • Training and mentoring
  • Sales and marketing
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Verbal and Written Communication

Languages

Spanish
Limited Working

Timeline

Order Processor

Waitr
01.2022 - Current

Customer Service Rep

Dexcomm Answering Service
04.2021 - 11.2021

Supervisor

Furniture Mart
01.2021 - 05.2021

Home Expert

Sears Home & Life
11.2019 - 03.2021

Leesville High School

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Erica Jemison