Marya Haegler
Oshkosh,WI
Summary
Skilled Order Processor with strong background in order handling, fulfillment and customer service. Known for accuracy, efficiency and understanding of supply chain procedures. Strengths include problem-solving, multitask management and team collaboration. Demonstrated ability to improve order processing times and enhance customer satisfaction in previous roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Processor
Integrity Saw & Tool
Fond Du Lac, WI
06.2022 - Current
- Performed data entry into computer system to track all incoming and outgoing shipments.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Received verbal or written instructions from customers pertaining to their specific needs.
- Created purchase orders for suppliers based on customer requirements.
- Ensured accurate completion of paperwork associated with each order including customs documents.
Order Picker
BCI Burke
Fond Du Lac, WI
08.2018 - 06.2022
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Organized warehouse shelves according to item size, type, style, color or product code.
- Achieved productivity and accuracy standards to meet company guidelines.
- Ensured cleanliness and organization of the picking and storage areas to optimize workflow.
- Packed and prepared orders for shipping, ensuring items were securely wrapped.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Participated in periodic inventory audits to verify stock accuracy against records.
- Selected products and items from shelves and pallets for customer orders.
- Collaborated with team members to meet daily picking targets and deadlines.
- Utilized problem-solving skills to address and rectify picking errors and discrepancies.
- Communicated effectively with warehouse supervisors to report any inventory discrepancies.
- Implemented time-management skills to prioritize urgent orders and manage workload.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Participated in training sessions to improve picking techniques and learn new technologies.
- Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Trained new employees regarding warehouse procedures and standards.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
Route Driver
Model Cleaners
Fond Du Lac, WI
12.2016 - 08.2018
- Delivered goods to customers in a timely and accurate manner.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Verified accuracy of invoices against delivery receipts.
- Loaded trucks with necessary packages prior to departure.
- Maintained professional appearance and attitude at all times while representing the company.
- Collected payments from customers when applicable.
- Unloaded and reloaded delivery items.
- Drove truckloads to customer sites daily and completed proper paperwork.
- Provided excellent customer service, addressing concerns and answering questions at delivery points.
- Managed inventory on vehicle, ensuring all items are accounted for and secure during transit.
- Managed time effectively to meet or exceed daily delivery quotas and performance goals.
- Handled customer complaints professionally, resolving issues to maintain high satisfaction levels.
- Loaded and unloaded delivery vehicles with products to ensure accurate order fulfillment.
- Assisted in the loading dock with organizing and preparing products for daily deliveries.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Resolved customers' complaints regarding products or services.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
Direct Marketing Manager
Lakefront Marketing
Brookfield, WI
06.2016 - 12.2016
- Attended trade shows, conferences, and events related to the field of direct marketing.
- Analyzed results from all direct marketing activities to identify areas of improvement.
- Interviewed and hired talented individuals to add value to marketing team.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Marketed products and services at tradeshows and promotional events.
Education
Bachelor of Arts - Liberal Arts And Sciences
Concordia University Wisconsin
Mequon, WI05-2016
Associate of Applied Science - Logistics And Materials Management
Fox Valley Technical College
Appleton, WISkills
- ERP systems knowledge
- Preparing boxes
- Verifying shipments
- Supply Chain Coordination
- Materials Inspection
- Shipment Processing
- Operating forklifts
- Shipping procedures
- Data entry skills
- Deadline Management
- Preparing packages
- Purchase Order Management
Certification
ASCM Certified in Planning and Inventory Management (CPIM)
Timeline
Order Processor
Integrity Saw & Tool
06.2022 - Current
Order Picker
BCI Burke
08.2018 - 06.2022
Route Driver
Model Cleaners
12.2016 - 08.2018
Direct Marketing Manager
Lakefront Marketing
06.2016 - 12.2016
Bachelor of Arts - Liberal Arts And Sciences
Concordia University Wisconsin
Associate of Applied Science - Logistics And Materials Management
Fox Valley Technical College