ANIDA VILAIHONG
Murfreesboro,TN
Summary
Compassionate Customer Service with extensive experience assisting customers through Phone, Email, Chat Support.
Committed to balancing company's goals while helping all Customers find satisfaction solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
8
8
years of professional experience
Work History
ORDER PROCESSOR
Enovate
MURFREESBORO, TN
01.2021 - 01.2024
- Review and verify customers order for accuracy, including product specifications, pricing, and delivery details.
- Enter data into the company's computer system, ensuring all information is accurate and complete for processing.
- Coordinates with inventory management to check product availability, and if necessary, communicate any stock issues or delays to customers.
- Generate Invoices and Shipping documents, such as packing slips and labels, to prepare orders for dispatch.
- Process returns and exchanges, including updating inventory records and issuing refunds or credits according to company policies.
TECHNICAL SUPPORT REPRESENTATIVE
ENOVATE MEDICAL
MURFREESBORO, TN
12.2017 - 11.2021
- Analyze customers needs regarding service and maintenance, replacement parts and upsell to meet departmental financial goals.
- Provide Telephone, Email, CAST support including troubleshooting and walk through of repairs.
- Completes all required documentation to support trending analysis and Quality System requirements.
- Identifies and analyze product failures, orders and replace parts as needed.
- Determines and recommends which products of services best fit customers needs. Orders and replaces parts or quotes for parts and services required.
Soldering Technician
ENOVATE MEDICAL
MURFREESBORO, TN
08.2015 - 01.2017
- Applies soldering along adjoining edges of nickels to solder joints and wire using soldering iron.
- Melts and separate soldering joints to repair misaligned or damaged assemblies, using soldering equipment.
- Removes work pieces from molten solder and hold parts together until color indicates soldering has set.
- Cleans tip of soldering irons,using chemical solution or cleaning compound.
- Practice 5's on a daily basis.
Education
GED -
Iverson Business School
Arlington, TX05-2007
Skills
- ERP Systems Knowledge
- Purchase Order Management
- Verifying Shipments
- Data Entry Skills
- Invoicing and Billing
- Shipping Procedures
- Account Updating
- Typing 40 WPM
- Order Processing
- Filing
- Microsoft Outlook
- Microsoft Excel
- 10-Key
Languages
Laos
Professional
Thai
Professional
Spanish
Elementary
References
References available upon request.
Timeline
ORDER PROCESSOR
Enovate
01.2021 - 01.2024
TECHNICAL SUPPORT REPRESENTATIVE
ENOVATE MEDICAL
12.2017 - 11.2021
Soldering Technician
ENOVATE MEDICAL
08.2015 - 01.2017
GED -
Iverson Business School
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