ERICA JOHNSON
Gretna
Summary
Hardworking and reliable employee with background in excellent customer service, . Highly organized, proactive and punctual. Manages a small team as an LSP and Service Lead.Security minded approach with multitasking.
Overview
20
20
years of professional experience
Work History
Licensed Sales Producer/Service Lead
Allstate Insurance Companies
Harvey, LA
06.2024 - Current
- Received customer payments via credit/debit, check and money order
- Managed calendars, scheduling appointments
- Answered calls concerning customer inquiries, following up with customers about policy information
- Identified potential clients, maintaining order databases, and updating prospect lists
- Worked directly with support departments to resolve sales agent inquiries, and communicating issues
- Write policies,complete endorsements and make changes to coverages as need
- Retention Sales Lead
- Lead and manage a team of customer service representatives
Music and Arts Leader
Jesus Is Lord Evangelistic Ministries
Gretna, LA
03.2024 - Current
- Chose all music for all services and events
- Responsible for leading the church congregation in Worship.
- Arranged music for the worship team.
- Traveled with the Church Leaders to minister at conferences and special events.
- Taught harmonization and song parts to the worship team.
- Scheduled, planned and coordinated music for singers. Organized rehearsals and arranged suitable music.
Hostess/Waitress
Folks Southern Kitchen
12.2005 - 01.2007
- Operated a cash register and POS system
- Collected payments via cash, checks, credit cards, etc
- Greeted guests, and gathered information to seat groups on waitlist
- Provided a fun environment for guests
- Provided fast, friendly, professional and responsive customer service to guests
- Monitor restaurant for table availability
- Completed all assigned closing duties at the end of shift.
Education
Associate of Applied Science - Health Information Technology
Delgado Community College
High School Diploma - undefined
Sarah T. Reed Senior High School
Skills
Organization
Leadership
Decision-Making
Guest Services
Customer Service
EAgent
Communication
Time-management
Problem Solving
MS Word
Critical Thinking
Community Service
Responsible for leading the church congregation in Worship, Arranged music for the worship team, Travel with the Church Leaders to minister at conferences and special events, Taught harmonization and song parts to the worship team, Scheduled, planned and coordinated music for singers, Organized rehearsals and arranged suitable music, Provide Leadership, vision and passion for worship service.
Licensure
State of Louisiana Insurance License
10/15/2025
Timeline
Licensed Sales Producer/Service Lead
Allstate Insurance Companies
06.2024 - Current
Music and Arts Leader
Jesus Is Lord Evangelistic Ministries
03.2024 - Current
Hostess/Waitress
Folks Southern Kitchen
12.2005 - 01.2007
Associate of Applied Science - Health Information Technology
Delgado Community College
High School Diploma - undefined
Sarah T. Reed Senior High School