ERICA JOHNSON

Supported guest services by managing arrivals and departures to enhance overall experience.

Facilitated daily transaction processing for market operations.

Monitored and verified that special requests were completed according to Marriott's established guidelines.

Reviewed and organized nightly audit paperwork to facilitate timely financial reporting.

Coordinated with previous shifts to exchange critical information regarding daily activities and priorities.

• Coordinated manufacturing and shipping details with both domestic and global suppliers.
• Resolved supply chain disruptions caused by incorrect or delayed shipments.
• Generated reports from SAP for historical and upcoming orders.
• Processed requisitions into concise and accurate purchase orders.
• Reported directly to senior management. (Director and VP of Supply Chain Management)

• Handled guest arrivals and departures efficiently.
• Facilitated guest inquiries and needs.
• Evaluate status of reservations for pending or canceled actions.
• Offer detailed descriptions of resort amenities.