Erica Jones
Springboro
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Social Worker
Laurels of Kettering
05.2024 - Current
- Assessed client needs through interviews and evaluations to develop tailored support plans.
- Facilitated group therapy sessions, encouraging client participation and fostering a supportive environment.
- Coordinated with healthcare professionals to ensure comprehensive care for clients' physical and mental health needs.
- Monitored client progress, documenting changes and adjusting interventions as necessary for optimal outcomes.
- Provided crisis intervention support, effectively managing high-stress situations to stabilize clients' emotional states.
- Educated clients and families on available resources, enhancing their access to community services and support networks.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
Human Resources Coordinator/Scheduling Coordinator
Bellbrook Health and Rehab
07.2022 - 05.2024
- Coordinated recruitment efforts, including job postings and candidate screenings.
- Managed employee onboarding processes to ensure smooth integration into the organization.
- Developed and maintained employee records using HRIS software for data accuracy.
- Assisted in implementing training programs to enhance staff development and compliance.
- Facilitated communication between departments to address HR-related inquiries effectively.
- Conducted exit interviews to gather feedback and improve retention strategies.
- Contributed to policy updates by researching best practices and ensuring compliance with regulations.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Coordinated recruitment processes, including job postings and candidate screenings.
- Managed employee onboarding and orientation procedures to enhance integration.
- Administered employee benefits programs, ensuring accurate information dissemination.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
Scheduling Coordinator/Payroll Specialist
Hillspring of Springboro
12.2021 - 07.2022
- Coordinated scheduling for patient appointments, ensuring optimal resource allocation.
- Managed communication between departments to streamline operational workflows.
- Developed and maintained electronic scheduling systems for improved accuracy and efficiency.
- Collaborated with healthcare providers to resolve scheduling conflicts promptly.
- Trained new staff on scheduling protocols and system usage for consistency.
- Implemented process improvements that reduced scheduling errors by enhancing tracking methods.
- Analyzed feedback from staff and patients to refine scheduling practices effectively.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Processed payroll transactions accurately and timely for over 200 employees.
STNA/Scheduling Coordinator/Payroll Specialist
Promedica of Miamisburg
04.2018 - 12.2021
- Provided compassionate care and support to residents, enhancing their daily living experiences.
- Assisted nursing staff with patient assessments and documentation, ensuring accurate health records.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents' needs.
- Trained new staff on best practices for resident care and safety protocols, promoting team efficiency.
- Monitored vital signs and reported changes in patient conditions to nursing personnel promptly.
- Advocated for residents' rights and needs, fostering a supportive community atmosphere within the facility.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
STNA
Veracity
07.2013 - 04.2018
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored patient vital signs, reporting changes to nursing staff promptly.
- Administered medications as directed, adhering to safety protocols and guidelines.
- Collaborated with healthcare team to develop and implement patient care plans.
- Evaluated patient progress, documenting observations for interdisciplinary reviews.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
STNA
Heartland of Miamisburg
07.2011 - 07.2013
- Trained new staff on best practices in patient care and safety procedures.
- Implemented infection control measures, enhancing overall facility hygiene standards.
- Led initiatives to improve patient engagement through personalized care approaches.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
Education
Bachelor of Science - Healthcare Administration
Purdue University
West Lafayette, IN12-2025
No Degree - LPN
Ohio Medical Career College
Dayton, Ohio11-2018
STNA -
Miami Valley Career Tech Center
Clayton, OH07-2011
Skills
- Crisis intervention
- Client assessment
- Support plan development
- Group therapy facilitation
- Patient care planning
- Scheduling optimization
- Staff training and development
- Community resource connection
- Compassionate
- Case management
- Social services
- Intervention planning
- Discharge planning
- Policy planning
Timeline
Social Worker
Laurels of Kettering
05.2024 - Current
Human Resources Coordinator/Scheduling Coordinator
Bellbrook Health and Rehab
07.2022 - 05.2024
Scheduling Coordinator/Payroll Specialist
Hillspring of Springboro
12.2021 - 07.2022
STNA/Scheduling Coordinator/Payroll Specialist
Promedica of Miamisburg
04.2018 - 12.2021
STNA
Veracity
07.2013 - 04.2018
STNA
Heartland of Miamisburg
07.2011 - 07.2013
Bachelor of Science - Healthcare Administration
Purdue University
No Degree - LPN
Ohio Medical Career College
STNA -
Miami Valley Career Tech Center