ERICA JOVANELLY
Los Angeles,CA
Summary
Motivated Event Specialist offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ownership Clerk I
Los Angeles County Assessor Office
Los Angeles, CA
2020.09 - Current
- Reviews deeds and attachments to determine complexity and route to the appropriate level. Verifies legal description of real property. Process deeds by reviewing chain of title, owners names, percentage reappraisal, and accuracy. Enters appropriate codes and other information with coding knowledge. Conducts initial request for information from tax payers.
Event Services Specialist
Occidental College
Los Angeles, CA
2011.06 - Current
- Achieved high customer satisfaction for the planning and execution of both internal and external events
- Collaborated with many clients to ensure the delivery of efficient, high-quality service for both internal and external events
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Consistently received positive feedback from guests on performance reviews
- Supervised and coordinated event services activities and employee schedules
- Managed set up, stock maintenance, and retrieval of event equipment for several different event locations
- Reviewed monthly inventory charts and recorded facility needs
- Collaborated with Several companies such as Town & Country, GBS Linens, Morgan, Dolphin, and Dashing Events to ensure the delivery and set up of efficient, high-quality equipment and service
- Led and directed team members on effective methods, operations and procedures
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Gave campus tours to potential clients
- Hosted tastings for external clients
Bookkeeper
Vons
1342 North Alvarado St. Los Angeles, CA 90026
.1 2007 - .1 2009
- Streamlined financial efficiencies by accurately processing bank reconciliations and delivering financial reporting
- Used Veri-Cash system to track all income
- Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
- Maintained accounts receivable documentation electronically and on paper
- Prepared cash deposits up with zero discrepancies
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
Life Guard
City Of Los Angeles
Los Angeles, CA
1999.06 - .1 2003
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Attentively watch over swimmers being quick to identify those in distress
- Completed basic maintenance and repairs to keep pools functioning properly
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges
- Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness
- Explained and demonstrated multiple swimming strokes, exhibiting proper technique and positioning in water
- Sampled pool water to check chemical levels prior to starting swimming instruction
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment
Cast Member, Sales Associate
Disney Store
Glendale, CA
- Scanned items quickly to keep lines moving and reduce overall wait time
- Received product orders, unloaded merchandise and arranged store stock into appealing displays
- Managed merchandise returns professionally and quickly to maintain customer satisfaction
- Drove sales and add-on purchases by promoting specific item options to customers
- Answered phone calls to assist customers with questions concerning merchandise, promotions, and store location
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Assisted customers to find appropriate products, answered product questions and provided product solutions
Education
BBA - Business Administration Project Management
American Intercontinental University
Illinois2018
Associate of Arts -
Pasadena City College
Associate of Science -
Pasadena City College
Skills
- Commitment to quality and service
- Attention to detail
- Advanced interpersonal skills
- Professional phone etiquette
- Inventory control and record keeping
- POS systems expert
- Proficient in cash management
- Project planning
- Quick learner
- Skilled problem solver
- Food service background
- Strong communication skills
- MS Windows proficient
- Excellent planner and coordinator
- Account reconciliation experience
- Passion for customer satisfaction
- Shipping and receiving experience
- Time management
- Critical Thinking
- Floor set design expertise
- Staff scheduling
- Team leadership
- Conflict resolution
Certification
- CPR certification
- Serve Safe Certification
- TIPS certification
Timeline
Ownership Clerk I
Los Angeles County Assessor Office
2020.09 - Current
Event Services Specialist
Occidental College
2011.06 - Current
Life Guard
City Of Los Angeles
1999.06 - .1 2003
Bookkeeper
Vons
.1 2007 - .1 2009
Cast Member, Sales Associate
Disney Store
BBA - Business Administration Project Management
American Intercontinental University
Associate of Arts -
Pasadena City College
Associate of Science -
Pasadena City College