Overview
Work History
Timeline
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Erica Julian

Greenfield,MO

Overview

11
11
years of professional experience

Work History

Refrigerated Sales

Prime Inc.
01.2017 - Current
  • Organized and handled a vast customer data base, including Tyson, Wal-Mart, Dole, Smithfield, Kraft etc.
  • Informed customers on delays from weather delays, driver events, and/or mechanical issues
  • Manage 2,000 plus loads a week, at a very fast pace and enter freight into the system, ensuring the data matches and that quotas are being met
  • Serve as the primary POC overseeing delivery times are being met, and all issues are being communicated effectively, and if any issues arise collaborating with the other operations team members to communicate a solution

Corporate ATM Systems Lead

Jack Henry and Associates
01.2016 - 01.2017
  • Consistently made sure call statistics were being met beyond peers.
  • Created cases regarding the nature of the issue a customer was experiencing and determine the correct support queue to submit the cases to, and if further action needed to be handled
  • Talked with banks all over the USA with issues and suggestions to better help the ap
  • Maintained and handled application issues for online banking

Refrigerated Sales

Prime Inc.
01.2015 - 01.2016
  • Managed 1800 loads a week in my region alone
  • Communicated with multiple suppliers and their customers to guarantee the delivery of their orders and products in a timely manner meeting multiple deadlines
  • Built relationships, through educating myself on the products, and what was crucial vs. what was not as time sensitive
  • Worked with cross functional teams to audit detentions, claims, and rates
  • Ensured customers were satisfied, tracked KPI’s and provided reports to track service

Timeline

Refrigerated Sales

Prime Inc.
01.2017 - Current

Corporate ATM Systems Lead

Jack Henry and Associates
01.2016 - 01.2017

Refrigerated Sales

Prime Inc.
01.2015 - 01.2016

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Erica Julian