F. Patric Scott
Indianapolis,IN
Summary
Accomplished at Knight Transportation, I leveraged effective leadership and dispatch software expertise to enhance training programs and streamline dispatch operations. Cultivated strong client and team relationships, achieving increased satisfaction and program effectiveness. Demonstrated exceptional problem-solving and stress tolerance, significantly improving operational efficiency and customer service outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Refrigerated Driver Training Consultant
Knight Transportation
12.2024 - Current
- Improved student performance by defining clear goals and communicating performance metrics.
- Maintained detailed records of training sessions, with trainer and trainee's feedback, and program outcomes to support evidence-based decision making.
- Increased participant satisfaction by incorporating interactive elements and real-world scenarios into training sessions.
- Consulted with driver managers and division management to assess needs and plan improvements.
- Assessed program effectiveness and implemented improvements to increase quality of instruction.
- Cultivated relationships with trainers, ensuring clear communication of expectations and progress updates throughout the training process.
- Implemented cross-training to improve depth of skill sets within trainees.
CDL ACADEMY Coordinator
Knight Transportation
01.2021 - 12.2024
- Served as a liaison between Phoenix,AZ, and Indianapolis, IN facilitators and local terminal managers to support the goals of the CDL ACADEMY
- Worked collaboratively with the leadership team and instructional staff to support the needs of students.
- Provided support to the potential new drivers to maximize student learning.
- Overseeing hotel and travel to and from the CDL ACADEMY
Dry and Refrigerate Regional Account Team Lead
Knight Transportation
03.1999 - 01.2021
- Enhanced customer relationships by providing exceptional account management and problem-solving skills.
- Managed a diverse portfolio of customers, ensuring timely communication and delivery of services.
- Coordinated smooth transitions during onboarding processes for new customers by effectively managing expectations between both parties.
- Developed strong partnerships with key customers, promoting collaboration and successful project completion.
- Built trust among customers by consistently delivering on commitments while demonstrating integrity throughout all interactions.
- Increased customer satisfaction with proactive account reviews and strategic recommendations.
Night and Weekend Dispatcher
Knight Transportation
09.1997 - 03.1999
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Utilized customer feedback to improve customer service.
Skills
- Effective Time Management
- Effective Leadership
- Staff training and development
- Dispatch software
- Stress tolerance
- Customer service
- Dispatching procedures
- Problem-solving
- Punctual and reliable
- Schedule management
Certification
- [Area of certification] Urine Specimen Collector for DOT collections ad required under 49 CFR Part 40
- [Area of certification] OMEGA Certificate of Completion
Timeline
Refrigerated Driver Training Consultant
Knight Transportation
12.2024 - Current
CDL ACADEMY Coordinator
Knight Transportation
01.2021 - 12.2024
Dry and Refrigerate Regional Account Team Lead
Knight Transportation
03.1999 - 01.2021
Night and Weekend Dispatcher
Knight Transportation
09.1997 - 03.1999
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