Erica Kaip
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate Engineer, SDET
T-Mobile (formerly Sprint)
09.1999 - 06.2023
- Participated in Agile development processes to support continual improvements in overall delivery efforts.
- Reviewed design specifications to validate product designs and support testability and verification.
- Enhanced software quality by designing and executing comprehensive test plans for various applications.
- Executed regression test procedures and automated test suites to shorten diagnostic timeframes.
- Wrote and executed tests and diagnostics designed to validate products and software applications.
- Demonstrated strong problem-solving skills by effectively triaging issues during testing, ensuring swift resolution of critical defects while balancing competing priorities.
- Collaborated closely with product owners to ensure all features were tested thoroughly before deployment, guaranteeing a smooth release process.
- Ensured timely delivery of projects by accurately estimating test efforts and coordinating with cross-functional teams.
- Trained new team members on testing techniques and tools, fostering an environment of continuous learning within the organization.
- Established strong relationships with stakeholders through effective communication about project statuses, challenges, and progress updates.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Kept scripts and test cases updated with current requirements.
- Incorporated delivery requirements into planning of testing schedules.
- Validated current promotions and offers to ensure capability of application in the field through the Go To Marketing department.
- Bi-Annual validation of new iconic iPhone launches - testing devices, accessories, promotions, and offers
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Agile/Scrum and Waterfall Methodologies
- User Acceptance Testing
- End-to-End Testing
- Black Box Testing
- Regression Testing
- Functional Testing
- Continuous-Integration Testing
- Manual test case preparation
- Defect Tracking and Reporting
- Root Cause Analysis
- Web and Mobile Application QA
- Test Data Management
- Cross-Functional Team Collaboration
- Excellent written and verbal communication
- Strong Problem Solver
Accomplishments
- Excellence Award given for the roll-out of electronic subscriber agreement for, “detailed testing that resulted in the discovery of errors and ultimately led to resolution and accurate Bravo documents.”
- Excellence Award given for, “being a key contributor to the success of the integration of billing systems by pointing out negative customer impacts of the design, leading to changes that made a better product.”
Certification
Tricentis Tosca AS1 and AS2
Timeline
Associate Engineer, SDET
T-Mobile (formerly Sprint)
09.1999 - 06.2023
Bachelor of Science - Business Management
University of Phoenix
Tricentis Tosca AS1 and AS2
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