Erica Kelley
Lorain,OH
Summary
Self motivated and ambitious. My goal everyday is to complete my tasks on a timely matter to the absolute best of my ability. I am very versatile, dependable, honest and want to thrive for who I work for.
Overview
8
8
years of professional experience
Work History
Veterinary Technician/Receptionist
North Branch Animal Hospital
Cumberland , MD
10.2014 - 10.2022
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Dispensed prescription medications upon request from veterinarians.
- Responded promptly to emergency calls outside normal business hours.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Union Educational
Mt. Storm Wv05-2004
Skills
- Client Education
- Medical record-keeping
- Data Entry
Timeline
Veterinary Technician/Receptionist
North Branch Animal Hospital
10.2014 - 10.2022
High School Diploma -
Union Educational