Erica Kelley
Duluth,Georgia
Summary
Professional logistics expert with proven track record in overseeing terminal operations and ensuring seamless workflow. Skilled in team leadership, operational efficiency, and safety compliance. Known for strong problem-solving abilities and adaptability to changing demands, consistently driving results and fostering collaborative environment.
Overview
10
10
years of professional experience
Work History
Terminal Manager
Bulkmatic LLC
05.2017 - Current
- Lead daily operations, including personnel scheduling, driver management, and workflow coordination to ensure efficient terminal operations
- Supervise and mentor drivers, mechanics, and tank washers while promoting a safe and productive work environment
- Implement and promote safety programs by conducting regular meetings and effectively communicating safety protocols and initiatives
- Perform HR functions, including interviewing, hiring, payroll processing, and employee performance evaluations
- Control operating costs and manage budgetary goals to ensure business profitability and financial performance
- Ensure compliance with all safety regulations, including DOT and OSHA standards, to minimize risk and maintain regulatory compliance
Dispatcher
Bulkmatic LLC
05.2016 - 05.2017
- Coordinated and dispatched drivers to ensure timely and accurate delivery of goods while optimizing routes for efficiency
- Built and maintained strong, professional relationships with shippers, receivers, and drivers, fostering trust and reliability in operations
- Utilized McLeod software to enter and manage customer orders, delivery schedules, and receipts to ensure smooth operations and accurate record-keeping
Operations Analyst
Celadon Trucking
05.2015 - 05.2016
- Monitored multiple truck fleets to ensure timely service delivery and operational efficiency
- Managed driver performance, balancing key factors such as service quality, driver availability, miles, and home time
- Trained new employees, ensuring adherence to best practices, company protocols, and industry regulations
3PL Transportation Specialist
Carter Logistics
07.2014 - 05.2015
- Managed freight and transportation for various accounts ranging from ocean freight to LTL
- Input information into Mercury Gate/TMW system for load and shipment accuracy
- Worked closely with customers and carriers to ensure the freight moved from point A to point B in a timely manner
Education
Associate of Science - Criminal Justice
Harrison College
Anderson, IN01.2012
Skills
- Team Leadership
- Staff Training and Development
- Process Improvement & Optimization
- Strong Communication & Interpersonal Skills
- Conflict Resolution & Problem-Solving
- Transportation Planning
- Time Management & Multitasking
- Budget & Cost Control
- Safety & Compliance Management (DOT, OSHA)
- Software: McLeod, AS400, Mercury Gate, TMW, Microsoft Office Suite
Timeline
Terminal Manager
Bulkmatic LLC
05.2017 - Current
Dispatcher
Bulkmatic LLC
05.2016 - 05.2017
Operations Analyst
Celadon Trucking
05.2015 - 05.2016
3PL Transportation Specialist
Carter Logistics
07.2014 - 05.2015
Associate of Science - Criminal Justice
Harrison College
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