Erica Willis
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Quality Lead
GXO Logistics
Union City, GA
10.2021 - Current
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Supported quality control assessments on manufacturing floor.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Adapted procedures to mitigate issues and improve deficiencies.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Clerk II
GXO Logistics
Fairburn, GA
05.2017 - 10.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Handled client correspondence and tracked records to foster office efficiency.
Customer Service Representative III
ES3 Logistics
Jacksonville, FL
08.2015 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Clerk
ES3 Logistics
Fairburn, GA
04.2011 - 07.2016
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GA06.1997
Skills
- Data Capture and Analysis
- Raw Materials Receiving
- Information Sequencing
- Environmental Sampling and Testing
- Attentive and Observant
- Solution Development and Optimization
Timeline
Quality Lead
GXO Logistics
10.2021 - Current
Clerk II
GXO Logistics
05.2017 - 10.2021
Customer Service Representative III
ES3 Logistics
08.2015 - 03.2017
Clerk
ES3 Logistics
04.2011 - 07.2016
High School Diploma -
Booker T. Washington High School
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