ERICA KLAMMER
Lindstrom,MN
Summary
Registered Nurse with experience in psychiatric nursing, addiction medicine, crisis intervention, and patient safety in fast-paced inpatient settings. Proficient in de-escalation, therapeutic communication, medication administration, and behavioral health assessment. Recognized for leadership, professionalism, and patient advocacy through interdisciplinary care coordination.
Overview
2027
2027
years of professional experience
Work History
RN Floor Nurse
Capitol Park Mental Health Facility
St. Paul, MN
03.2026 - Current
- Delivered comprehensive psychiatric nursing care for adult mental health patients in inpatient behavioral health setting, enhancing patient stability and recovery.
- Administer medications, monitor therapeutic response, and identify adverse reactions to support patient safety and stabilization.
- Utilize therapeutic communication and de-escalation techniques to manage behavioral crises and reduce patient agitation.
- Perform detailed mental status assessments and suicide risk evaluations while maintaining accurate clinical documentation.
- Collaborate with psychiatrists, social workers, therapists, and nursing staff to develop individualized treatment plans.
- Educated patients and families on treatment plans, medications, coping skills, and community resources, promoting understanding and adherence to care.
- Coordinated discharge planning and continuity of care, ensuring safe transitions for patients back to community settings.
- Maintain compliance with facility safety standards, Q15 observations, and behavioral health protocols.
RN
Hazelden Betty Ford Foundation
Center City, MN
02.2021 - 02.2026
- Provided nursing care for patients undergoing detoxification, withdrawal management, and addiction recovery treatment.
- Monitored medical and psychiatric complications during withdrawal treatment, enhancing patient safety.
- Conducted comprehensive patient assessments and administered medications according to detox and recovery protocols.
- Supported patients with co-occurring mental health and substance use disorders through evidence-based therapeutic approaches, fostering recovery.
- Collaborated with interdisciplinary healthcare teams to improve patient outcomes and treatment engagement.
- Educated patients on recovery processes, relapse prevention, medications, and coping strategies.
- Built strong therapeutic relationships that promoted trust and emotional support, encouraging active patient participation in care.
JDC Intake Specialist
Saint Paul Police Department
St. Paul, MN
- Facilitated juvenile intake procedures, ensuring clear communication in high-stress situations.
- Coordinated crisis intervention efforts, prioritizing safety and confidentiality while maintaining accurate documentation.
- Processed walk-in and phone intake for Saint Paul Police Department community members.
- Entered incident details into police records systems with careful accuracy.
- Reviewed police reports for completeness before routing to proper units.
Youth Diversion Teacher
Brooklyn Park Police Department
Brooklyn Park, MN
- Partnered with at-risk youth in diversion programs to enhance behavioral improvement and support rehabilitation.
- Designed and implemented educational programming and positive behavioral support strategies to promote engagement and personal growth.
- Taught public safety lessons for Brooklyn Park Police Department community programs
- Delivered classroom instruction on police procedures and emergency response
- Prepared lesson materials for youth outreach and safety education
Program Staff
North Star Juvenile Diversion Program
Golden Valley, MN
- Facilitated first-time offender rehabilitation programs that promoted accountability and developed positive life skills.
- Supported North Star juvenile diversion intakes and gathered participant information.
- Monitored youth activities and maintained safe program environments.
- Documented case notes and updated confidential participant records.
Collections Specialist
IC System
St. Paul, MN
- Managed financial accounts for major institutions, ensuring compliance with policies and timely resolution of outstanding debts.
- Displayed professionalism and effective communication in resolving conflicts, enhancing customer satisfaction.
- Reviewed delinquent consumer accounts using IC System collection platforms.
- Contacted account holders to discuss payment arrangements and resolve balances.
- Documented call notes and account updates in collection records.
Waitress
The Mermaid
St. Paul, MN
- Provided excellent customer service in fast-paced environment, balancing multiple priorities to enhance guest satisfaction.
- Greeted guests and presented menus at The Mermaid dining room
- Took food and drink orders with careful attention to guest requests
- Delivered meals and beverages promptly from kitchen and bar
Management
North Star Stables
Lino Lakes, MN
- Coordinated daily operations, scheduling, and customer relations to ensure smooth organizational functioning.
- Managed daily stable operations at North Star Stables.
- Supervised horse care routines and barn staff schedules.
- Coordinated feeding, turnout, and stall cleaning procedures.
Education
Registered Nursing (RN) Graduate -
Northwest Technical College
Bemidji, MN08-2025
Health Sciences Broad Field AS -
Century College
St. Paul, MN01-2023
Human Services Associate Degree -
Century College
St. Paul, MN01-2014
Skills
- Medication administration
- Psychiatric assessment
- Suicide risk evaluation
- Detox protocols
- Detox management
- Crisis intervention
- Clinical recordkeeping
VOLUNTEER EXPERIENCE
- Children's Hospital, St. Paul, MN
- Feed Our Starving Children, Coon Rapids, MN
- Neighborhood House, St. Paul, MN
- Regions Hospital, St. Paul, MN
- Unity Hospital, Fridley, MN
- Mercy Hospital, Coon Rapids, MN
- Touchstone Mental Health, Bloomington, MN
- Keystone Senior Residential, Hugo, MN
- Gracewood Senior Residential, Hugo & Highland Park, MN
- Safehaven Foster Care, Lindstrom, MN
- Big Brothers Big Sisters, Metro, MN
Custom
- Student Nurse clinicals completed on Medical-Surgical floor, Infusion clinic, ICU and Emergency room Department at St. Joseph's Hospital in Park Rapids MN
- Labor & Delivery Family Birth Place
- Brainerd MN
- OB clinic Baxter, MN
Timeline
RN Floor Nurse
Capitol Park Mental Health Facility
03.2026 - Current
RN
Hazelden Betty Ford Foundation
02.2021 - 02.2026
JDC Intake Specialist
Saint Paul Police Department
Youth Diversion Teacher
Brooklyn Park Police Department
Program Staff
North Star Juvenile Diversion Program
Collections Specialist
IC System
Waitress
The Mermaid
Management
North Star Stables
Registered Nursing (RN) Graduate -
Northwest Technical College
Health Sciences Broad Field AS -
Century College
Human Services Associate Degree -
Century College