Plus years of professional experience
ERICA KOKKELER
Bend,Oregon
Summary
Experienced in management, customer service, and office administration with a proven track record. Additional details available upon request. Successfully oversaw daily operations and built strong client relationships in retail, grocery, and food service sectors. Excelled in staff recruitment and training. Consistently met and exceeded goals, motivated others, and thrived independently and as part of a team.
Overview
20
20
Work History
Owner/Administrator
Dance With Travis Dance Studio
07.2001 - Current
- I have extensive experience in office administration and management, including accounts payable and receivable, banking, and records management. I have managed event planning, financial reporting, and the creation of handbooks and contracts. Additionally, I handle advertising, social media, and website maintenance, along with staff hiring & training, and customer interaction & conflict resolution.
Workshop Assistant
Board & Brush Design Studio
09.2021 - 11.2022
- I delivered exceptional customer service in a fast-paced environment by providing assistance and instruction to customers, promptly addressing questions, resolving issues and adapting to changing priorities and demands, all while maintaining a positive attitude.
Retail Cashier/Salesperson
Mackenzie Creek Mercantile
02.2016 - 10.2019
- I communicated effectively with customers, staff, and the owner to ensure a positive experience. I provided product recommendations, handled transactions accurately, and balanced the cash drawer at the end of each shift. I professionally addressed and resolved customer complaints, designed displays, assisted with stocking, and maintained store organization and cleanliness.
Personal Cook
Various Private Clients
- Developed and prepared recipes & daily meals tailored to quality standards, dietary restrictions, and personal preferences for private clients.
Manager of Operations
Fred Astaire Dance Studio
- Manager of the Year
Financial Aid Administrator/Assistant Office Manager
Magee Brothers Cosmetology School
- Financial Aid Training through Dept of Education
- Accrediting Training through NAACAS
Cashier/Grocery & Deli
Jackpot
- All aspects of customer service, cash handling, stocking, inventory, complain resolution, etc.
1st Assistant/Field Training Manager
Holland Burgerville Inc
- Successfully trained and/or retrained hourly staff & management for 13 locations.
- Successfully trained staff and opened 3 new locations.
Education
Cosmetologist - undefined
Magee Brothers Cosmetology School
General Studies - undefined
Mt Hood Community College
Seminars & Training
Various
Skills
- Customer Engagement, Service & Conflict Resolution
- Business/Office Administration
- Staff Development
- Money Handling
- Multitasking Abilities
- Attention to Detail
- Reliable and Responsible
- Information Security
- Business Management
Certification
- Board Certified Functional Health Practitioner
- Certified Functional Medicine Health Consultant
- Certified Functional Nutrition Counselor
Accomplishments
- Supervised team of 10 staff members.
- Completed manager training program.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Workshop Assistant
Board & Brush Design Studio
09.2021 - 11.2022
Retail Cashier/Salesperson
Mackenzie Creek Mercantile
02.2016 - 10.2019
Owner/Administrator
Dance With Travis Dance Studio
07.2001 - Current
Cosmetologist - undefined
Magee Brothers Cosmetology School
General Studies - undefined
Mt Hood Community College
Personal Cook
Various Private Clients
Manager of Operations
Fred Astaire Dance Studio
Financial Aid Administrator/Assistant Office Manager
Magee Brothers Cosmetology School
Cashier/Grocery & Deli
Jackpot
1st Assistant/Field Training Manager
Holland Burgerville Inc
Seminars & Training
Various
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