Erica Kruglak
Summary
Highly-motivated, dedicated, and determined professional with an extensive background in coordinating projects, planning events, promoting business services, and delivering a high level of customer satisfaction. Successful in establishing a superior rapport with individuals.
Overview
22
22
years of professional experience
Work History
Administrative and Special Event Professional
Walker Association Management
Gaithersburg, MD
02.2019 - Current
- Content creator and manager of social media for CREW Northern Virginia.
- Implement administrative systems (ie: Excel spreadsheets and Google drives) to create and maintain efficiency and accuracy.
- Drove brand awareness 400+% in one year by developing and maintaining social media presence.
- Source venues for chapter events.
- Manage online registration for virtual and in-person educational seminars for IREM.
- Design and create key components for IREM events.
- Facilitate in-person registration.
Catering Sales Manager
The Source By Wolfgang Puck
Washington, DC
05.2012 - 12.2014
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Achieved sales goals by cultivating and securing new customer relationships.
- Developed and implemented improved marketing initiatives to drive revenue.
- Planned and executed off-site and special events.
Director of Private Events
BLT Steak, Steak restaurant
Washington, DC
11.2006 - 05.2012
- Implemented and developed strategies and marketing to grow BLT Steak's market in the Washington, DC area.
- Consulted with clients to identify the objectives and requirements for conducting private events.
- Built relationships with customers and community to establish long-term business growth.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Increased average yearly sales between 7%-12% per year.
- Opened sister restaurant in September 2010 and managed and sold private dining space for both properties until March 2011.
- Managed Event Planner at sister restaurant.
Associate Sales & Marketing Manager
Morton's, The Steakhouse
Washington, DC
11.2003 - 11.2006
- Performed role of Sales & Marketing Manger for extended periods of time while SMM was on leave.
- Assisted Sales & Marketing Manager in continual tactics to grow Morton's market in the Washington, DC area.
- Oversaw and coordinated large boardrooms from 10 to 128 guests.
- Negotiated banquet arrangements with clients including schedule of events, party size, and menu.
- Insured clear communication of events with managers and staff.
Waitress, Store Advertising Creator
Hard Times Café
Rockville, MD
06.2001 - 01.2007
- Created monthly in-store advertisements and promotional material for the restaurant.
- Exercised strong interpersonal and selling skills.
- Worked strongly in a fast paced environment.
Graphic Designer, Marketing Assistant
Howard Entertainment, Inc/Ultimate Amusements
Potomac, MD
06.2003 - 05.2005
- Edited and updated company website.
- Promoted the company at various vendor shows to network and increase clientele.
Education
Bachelor of Science - Mass Communications, Art
Towson University
2003
Skills
- Proficient in Microsoft Office, Google Workspace, Canva, Buffer and Zoom
- Outstanding organizational and time management skills with attention to detail
- Excellent communication and interpersonal skills
Timeline
Administrative and Special Event Professional
Walker Association Management
02.2019 - Current
Catering Sales Manager
The Source By Wolfgang Puck
05.2012 - 12.2014
Director of Private Events
BLT Steak, Steak restaurant
11.2006 - 05.2012
Associate Sales & Marketing Manager
Morton's, The Steakhouse
11.2003 - 11.2006
Graphic Designer, Marketing Assistant
Howard Entertainment, Inc/Ultimate Amusements
06.2003 - 05.2005
Waitress, Store Advertising Creator
Hard Times Café
06.2001 - 01.2007
Bachelor of Science - Mass Communications, Art
Towson University
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