Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Kumar

Forest Park,United States

Summary

Experienced with managing timely deliveries and maintaining customer satisfaction. Utilizes route optimization and effective problem-solving to ensure efficiency. Track record of reliability and adaptability.

Overview

15
15
years of professional experience

Work History

Logistics Specialist

Uber, Lyft
Atlanta, GA
01.2025 - Current
  • Delivered exceptional customer service by promptly addressing passenger inquiries and concerns.
  • Ensured vehicle cleanliness and operational functionality through routine inspections and minor repairs.
  • Executed strategies to enhance route optimization and minimize passenger wait times.

Contract Courier

Georgia Messenger Services
Atlanta, GA
12.2020 - 12.2025
  • Executed navigation through complex urban environments to ensure timely deliveries.
  • Managed sensitive document handling with strict adherence to confidentiality protocols.
  • Facilitated communication between dispatch and customers to ensure accurate delivery information.

Delivery Courier

Need It Now Courier Service
Atlanta GA
09.2016 - 12.2020
  • Executed efficient package delivery across designated routes, ensuring timely arrival at customer locations.
  • Leveraged GPS technology to manage and optimize delivery routes effectively.
  • Exhibited unwavering dedication to customer service excellence by consistently maintaining courteous demeanor in challenging situations and ensuring complete satisfaction.

Non-Emergency Medical Driver

Bright Transportation
Detroit, MI
05.2011 - 08.2016
  • Facilitated timely transportation of patients to medical appointments and procedures.
  • Minimized missed appointment rates by ensuring punctuality and maintaining effective communication with healthcare providers.
  • Cultivated strong relationships with regular patients to enhance trust in services offered.

Education

Associate of Arts - Theological Studies

Henry Ford College
Dearborn, MI
2012

Skills

  • Emotional support
  • Patient care
  • Reliability and punctuality

Reliability and punctuality

Emotional support

Timeline

Logistics Specialist

Uber, Lyft
01.2025 - Current

Contract Courier

Georgia Messenger Services
12.2020 - 12.2025

Delivery Courier

Need It Now Courier Service
09.2016 - 12.2020

Non-Emergency Medical Driver

Bright Transportation
05.2011 - 08.2016

Associate of Arts - Theological Studies

Henry Ford College
Erica Kumar