Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Kumar

Forest Park,GA

Summary

Proven professional with a robust background in logistics and security, notably with Georgia Messenger Services and Silver Stone Security. Excelled in customer service and problem-solving, ensuring timely deliveries and maintaining safety. Demonstrated exceptional attention to detail and the ability to work independently, driving operational excellence and client satisfaction.

Overview

8
8
years of professional experience

Work History

Contract Courier

Georgia Messenger Services
01.2021 - Current
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Greet recipients, deliver packages, and parcels and acquire proper signatures for all deliveries.
  • Utilize GPS navigation systems to navigate faster routes.
  • Operate vehicle safely in highly congested areas with no traffic violations.
  • Communicate with dispatch and customers for accurate delivery information.

Armed Security Officer

Silver Stone Security
06.2020 - Current
  • Respond quickly to incidents and assess active situations for security concerns.
  • Perform hourly patrols of building areas, parking lots and complex grounds.
  • Write hourly reports detailing visitors, incidents, and resolutions.
  • Cooperate with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Update shift logs and produce daily reports to document security activities and specific incidents.
  • Worke independently and collaboratively to resolve urgent issues to protect lives and property.

Delivery Courier

Need It Now Delivers
10.2016 - 01.2021
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.

Education

Associates - Theology

Henry Ford College
Dearborn, MI

Skills

  • Working Independently
  • Attention to Detail
  • Customer Service
  • Problem-Solving

Timeline

Contract Courier

Georgia Messenger Services
01.2021 - Current

Armed Security Officer

Silver Stone Security
06.2020 - Current

Delivery Courier

Need It Now Delivers
10.2016 - 01.2021

Associates - Theology

Henry Ford College

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Erica Kumar