Gary Mingey
Somerset,KY
Summary
Dynamic delivery professional with a clean driving record and proven expertise in route planning, honed at Protea Bl Logistics. Recognized for consistently exceeding performance goals and enhancing customer satisfaction through effective communication and meticulous attention to detail. Adept at managing time-sensitive deliveries while maintaining confidentiality and safety compliance.
Overview
11
11
years of professional experience
Work History
Delivery Contract Courier
Protea Bl Logistics
Somerset, KY
11.2021 - Current
- Ensured the safety and security of all packages during transport, resulting in zero lost or damaged items.
- Provided excellent customer service by addressing concerns and answering inquiries promptly.
- Ensured compliance with local regulations regarding parking, loading zones, while making pick-ups or dropoffs.
- Adapted to changing priorities quickly as new orders were added or modified during shifts.
- Collaborated with dispatchers for efficient route planning and real-time updates on traffic conditions.
- Conducted thorough vehicle inspections before each shift to ensure reliable performance on the road.
- Navigated complex urban environments with ease, ensuring prompt deliveries even under challenging circumstances.
- Multitasked effectively between driving responsibilities and administrative tasks, streamlining overall workflow.
- Troubleshot minor vehicle issues on the road to minimize downtime and maintain delivery schedule adherence consistently.
- Organized daily schedules to maximize productivity and meet tight deadlines consistently.
- Handled sensitive documents with utmost discretion, maintaining client confidentiality at all times.
- Exceeded monthly performance goals regularly through hard work, dedication, and attention to detail.
- Explored alternative routes proactively in response to unexpected road closures or traffic congestion situations.
- Maintained a high level of customer satisfaction through timely and accurate deliveries.
- Improved delivery efficiency by optimizing routes and prioritizing urgent packages.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Obtained signatures for delivery documents and packages.
- Tracked delivery status and updated customers for expected delivery time.
Master Delivery Contractor
Ken Towery’s Distribution
Lexington, KY
02.2017 - 11.2021
- Loaded and unloaded cargo efficiently, minimizing potential damages during transportation and delivery processes.
- Maintained accurate record-keeping of deliveries, pick-ups, and mileage logs for streamlined reporting and analysis.
- Assisted in training new delivery contractors, sharing best practices for efficient route planning and time management skills.
- Adhered to safety regulations while operating vehicles, resulting in an excellent driving record without any accidents or traffic violations.
- Enhanced customer satisfaction with timely deliveries and professional communication throughout the process.
- Negotiated effectively with clients regarding delivery rates or schedules discrepancies, resolving conflicts professionally while maintaining long-term relationships.
- Participated in team meetings, contributing valuable insights to improve overall delivery operations and enhance collaboration among contractors.
- Operated various types of vehicles including vans, trucks, or trailers depending on specific job requirements proficiently.
- Increased route efficiency by regularly reviewing and updating maps, GPS systems, and traffic updates.
- Maximized load capacity by organizing cargo strategically within the vehicle space without compromising safety regulations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Delivery Driver Courier
Wilson Distribution
Lexington, KY
04.2014 - 02.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
Education
Lafayette High School
Lexington, KY1987
Skills
- Clean driving record
- Load securing proficiency
- Delivery documentation
- Record keeping
- Vehicle maintenance
- Confidentiality and discretion
- Safety compliance awareness
- Inventory management experience
- Route planning expertise
- Motivation and self-discipline
- Strong communication
- Multi-tasking capacity
- Working independently
- Customer service
- Problem-solving
- Time management
- Excellent driving skills
- Attention to detail
- Package handling
- Loading and unloading
- Time sensitive deliveries
- Package delivery and Pick-up
- Attention to confidentiality
- Valid Driver's license
- Sorting
- Safety protocols
- Route planning
- Item tracking
- Deadline adherence
- Delivery management
- Traffic safety
- Reliability
Timeline
Delivery Contract Courier
Protea Bl Logistics
11.2021 - Current
Master Delivery Contractor
Ken Towery’s Distribution
02.2017 - 11.2021
Delivery Driver Courier
Wilson Distribution
04.2014 - 02.2017
Lafayette High School