Erica Lassiter
Charlotte,NC
Summary
Experienced in maintaining cleanliness and hygiene standards, with a background in room cleaning and laundry management. Responsibilities included disinfecting frequently touched surfaces, managing inventory of cleaning supplies, and ensuring compliance with health protocols. Demonstrated attention to detail through deep-cleaning techniques and effective maintenance reporting. Proven ability to work collaboratively within a team environment while providing quality customer service.
Overview
12
12
years of professional experience
Work History
Housekeeper
Novent health hospital
Charlotte, North Carolina
03.2025 - Current
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Disinfected telephones, light switches and other frequently touched objects.
- Reported any maintenance issues or damage to supervisors immediately.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Followed safety procedures when handling hazardous materials.
- Ensured that all health standards were met during cleaning operations.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Laundered sheets and removed stains to restore linens to pristine condition.
Front Desk Receptionist
Waterwalk hotel
Charlotte, NC
02.2024 - 03.2025
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Lead Housekeeper
Wellmore of Tega Cay
Tega Cay, , WI
10.2019 - 08.2021
- management team regularly to discuss performance goals, budget concerns.
- Assisted with deep cleaning projects such as carpet shampooing or window washing when necessary.
- Trained new employees on cleaning techniques and proper use of chemicals and equipment.
Labor of Love Healthcare
Caregiver Home Instead Senior Care
Virginia Beach, Virginia
08.2013 - 11.2015
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Managed household errands and other essential duties.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Education
GED -
Cesar Chavez High School
Phoenix, AZ05-2010
Some College (No Degree) - Business
Tidewater Community College
Norfolk, VASkills
- Room cleaning
- Laundry management
- Chemical handling
- Inventory restocking
- Health standards
- Customer service
- Team leadership
- Attention to detail
- Maintenance reporting
- Ironing clothing
- Safe cleaning with chemicals
- Safety protocols
- Basic maintenance
- Teamwork
Languages
English
Professional
Goals
- LPN
- Medical assistant
Timeline
Housekeeper
Novent health hospital
03.2025 - Current
Front Desk Receptionist
Waterwalk hotel
02.2024 - 03.2025
Lead Housekeeper
Wellmore of Tega Cay
10.2019 - 08.2021
Labor of Love Healthcare
Caregiver Home Instead Senior Care
08.2013 - 11.2015
GED -
Cesar Chavez High School
Some College (No Degree) - Business
Tidewater Community College