Erica Lewis
Stafford,VA
Summary
Dedicated Mental Health Assistant with collaborative approach to patient care and skill development. Results-oriented patient advocate with personalized care program planning and execution. Detailed and process-oriented instructional designer with 22 years of experience building tailored programs for diverse individuals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in Behavioral Health. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mental Health Assistant
Kaiser Permanente Of The Mid-Atlantic States
2001.11 - Current
- Treated clients and families with respect and dignity.
- Communicated with clients to assess mental health needs.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN and treating provider of unusual or potentially dangerous occurrences.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided HIMS support preparing patient records and coordinated with medical and paramedical professionals to implement appropriate and effective treatment for patients education, disability, FMLA and necessary support.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Improved patient well-being by providing compassionate support.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect in person or by telephone.
- Assisted mental health professionals with preparation of learning correspondence for group and individual therapy mailing treatment plans, BH questionnaires, AVS and discharge letters for patients and family members.
Intake Scheduler-On Call
Kaiser Permanente Of The Mid-Atlantic States
2001.05 - 2001.11
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Answered and managed incoming and outgoing calls providing patient triage utilizing a template, recording accurate messages for distribution to office staff for accurate appointment scheduling and outreach.
Education
High School Diploma -
Calvin Coolidge Senior High School
Washington, DC06.1986
Skills
- Mental health awareness
- Clinical Documentation
- Medical Records Requests
- Medical Records Maintenance
- Heartsaver First Aid
- Behavior Observation
- Active Listening
- HIPAA Requirements
- Behavioral support
- Care Coordination
- Behavioral Health
- Intake Assessment
Certification
- Basic Life Support Training- 1/14/2024 - 1/2026
- Heartsaver First Aid CPR-AED 7/31/2022 - 7/2024
- Basic Life Support- American Heart Assoiciation - 1/14/2024-1/2026
BLS & First-Aid CPR AED
Classroom oriented setting viewing video, textbook and hands on training with the use of appropriate BLS supplies. Practicing breathing, compressions, wound care and life saving techniques.
Timeline
Mental Health Assistant
Kaiser Permanente Of The Mid-Atlantic States
2001.11 - Current
Intake Scheduler-On Call
Kaiser Permanente Of The Mid-Atlantic States
2001.05 - 2001.11
High School Diploma -
Calvin Coolidge Senior High School
- Basic Life Support Training- 1/14/2024 - 1/2026
- Heartsaver First Aid CPR-AED 7/31/2022 - 7/2024
- Basic Life Support- American Heart Assoiciation - 1/14/2024-1/2026
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