Richard Crossley
Taunton,MA
Summary
Resourceful Mental Health Assistant with strong skills in patient assessment and behavioral management. Experienced in collaborating with multidisciplinary teams to enhance treatment outcomes and promote patient independence. Compassionate mental health assistant with background in providing supportive care to patients in various therapeutic settings. Bring strong understanding of cognitive behavioral therapy and crisis intervention techniques, coupled with ability to build rapport with diverse patient populations. Demonstrated skill in administrative tasks related to patient care; possess keen observation skills crucial for monitoring patient behavior and progress. Previous work led to improved patient wellbeing through effective implementation of treatment plans.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Mental Health Assistant
Pembroke Hospital
Pembroke, Massachusetts
11.2025 - Current
- Assisted in daily patient care and support activities at Pembroke Hospital.
- Monitored patient behavior and reported changes to nursing staff promptly.
- Facilitated therapeutic group activities to promote mental wellness among patients.
- Maintained accurate patient records and documentation following hospital protocols.
- Provided emotional support and counseling to patients in distressful situations.
- Ensured a safe and clean environment for patients through routine checks.
- Participated in training sessions to enhance knowledge of mental health practices.
- Actively listened to clients without judgement while providing a safe space for them to express themselves freely.
- Conducted assessments of clients' mental health status and progress towards treatment goals.
- Assisted in developing life skills such as budgeting, time management, social skills building, job interviewing skills development.
- Provided emotional support and guidance to individuals struggling with mental health issues.
- Developed a trusting relationship with clients by demonstrating empathy and understanding while maintaining professional boundaries.
- Attended meetings with other healthcare professionals to discuss patient progress towards recovery goals.
- Monitored patients' medication compliance through regular check-ins and provided education about potential side effects or drug interactions.
- Provided crisis intervention services when needed to help stabilize the client's mental state.
- Observed client behavior and interactions to identify any changes in mood or attitude.
- Provided individual and group counseling to clients with mental health issues.
- Encouraged healthy lifestyle habits by providing advice about diet, exercise, sleep hygiene.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Tracked client movement on and off unit by documenting times and destinations.
- Supported patients in developing life skills and independence through targeted interventions.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Developed basic strategies to promote patient safety, wellness and independence.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Recovery Specialist
North Cottage
Norton, MA
01.2023 - 11.2025
- Conducted assessments to identify client needs and establish recovery goals.
- Facilitated group therapy sessions to promote peer support and sharing.
- Educated clients on coping strategies and self-help techniques for effective recovery.
- Provided crisis intervention to assist clients during moments of distress.
- Engaged in ongoing training to enhance knowledge of recovery best practices.
- Monitored progress of clients and updated treatment plans accordingly.
- Provided support to individuals in recovery from substance abuse and other mental health issues.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Performed crisis interventions when necessary to help de-escalate situations involving clients in distress.
- Facilitated group therapy sessions, providing guidance and direction to participants.
- Maintained detailed records of client's progress throughout their treatment plan.
Education
Psychology - Cognitive Psychology
Bristol Community College
Fall River, MA07-2026
Skills
- Mental health support
- Patient assessments
- Recovery strategies
- Therapeutic communication
- Life skills development
- De-escalation techniques
- Behavioral management
- Mental health awareness
- Empathy development
- Substance abuse
- Patient protection
- Anger de-escalation
- Mental health first aid
- Recovery support
- Substance abuse awareness
- Cognitive behavioral therapy principles
- Patient assessment
- Stress reduction techniques
- Progress monitoring
Certification
- Handle with care certification
Timeline
Mental Health Assistant
Pembroke Hospital
11.2025 - Current
Recovery Specialist
North Cottage
01.2023 - 11.2025
Psychology - Cognitive Psychology
Bristol Community College