Erica Jackson
Manager
Fayetteville,NC
Summary
Object: To work for a company with advancement opportunities, a professional atmosphere, and long time career.
Summary of Experience: Ten years in marketing, sales, and data entry. Fifteen years experience in extensive customer service (questions, complaints, and inquires.) Five years in Supervising and/or Managing employees (problem resolution, supervisor/employee relationship, time management, safe work methods (OSHA) Hazmat Responder, and Hazmat Auditor.) Skills of interest: Supervising/Management Micro soft word Multi Phone Line System Choice Point Data Clerk Global Time-card System
Summary of Experience: Ten years in marketing, sales, and data entry. Fifteen years experience in extensive customer service (questions, complaints, and inquires.) Five years in Supervising and/or Managing employees (problem resolution, supervisor/employee relationship, time management, safe work methods (OSHA) Hazmat Responder, and Hazmat Auditor.) Skills of interest: Supervising/Management Micro soft word Multi Phone Line System Choice Point Data Clerk Global Time-card System
Overview
20
20
years of professional experience
Work History
Temporary Employee
Express Employment
Salisbury, MD
06.2010 - Current
- Accepting long and short-term temporary assignments at local businesses.
- Positions including receptionist, secretary, data entry clerk and administrative assistant.
Operations Supervisor
United Parcel Services
Salisbury, MD
09.2007 - 05.2012
- Built a motivated warehouse team of [25] well-trained staff.
- Forecasted manpower requirements based on daily workload and company targets.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Optimized production scheduling to lower production costs.
- Reported all equipment failures and malfunctions to supervisor.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Monitored department performance data to identify and avoid potential risks.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
Office Assistant
State Farm Insurance
Seaford, DE
05.2005 - 07.2007
- Taking Inbound and outbound marketing calls, answering customer questions, dealing with customer complaints and helping to service customer polices held with the company.
- Support to license Representatives including but not limited to pivots, gathering detailed information for the representatives to write polices.
- All office duties such as answering multi-line telephones taking detailed messages, large amount of filing, faxing, daily follow-up of new and old business, handled the daily deposit and taking payments.
Education
High School Diploma - Basic
Woodlawn High School
Woodlawn, MD1994
Basic Computer Skills & Administrative Skills
Robinson Learning Center
Salisbury, MD2001
Skills
- OSHA standards
- DOT regulations
- Hazardous Materials Endorsement
- Proficient in MS Office
- Team leader
- Deadline-driven
- Hard working and self-motivated
- Scheduling
Timeline
Temporary Employee
Express Employment
06.2010 - Current
Operations Supervisor
United Parcel Services
09.2007 - 05.2012
Office Assistant
State Farm Insurance
05.2005 - 07.2007
High School Diploma - Basic
Woodlawn High School
Basic Computer Skills & Administrative Skills
Robinson Learning Center
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