Pauleisha Hargrove
Laurel,MD
Summary
My objective is to obtain a Customer Service position Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Temporary Employee
1st Team Staffing
12.2017 - 01.2023
- I was assigned to several positions Including but not limited too; Data Entry, and translation work
- Warehouse work including Picking, packing and wrapping for an media entertainment company featuring video game consoles, CDs, Vinyls, and memorabilia
- Other positions included Sanitation for various places like a local Church and various warehouses, as per my duties required of me.
Member Service Representative
Kaiser Permanente via K-Force Consultants
12.2016 - 06.2017
- Member Services Representative took calls from members in regards to billing, eligibility, benefits, and general information about the policies of Commercial, individual, group and Medicare plans
- I have training in HIPAA, Marketplace billing and terminology
- I have also handled payments for bank accounts (directly) and credit card information
- My training also includes but not limited to: Complaint taking, troubleshooting for the kp.org member site, and appointments.
CSR/Receptionist-VETCO
08.2011 - 09.2016
- My duties included assisting the customers with filling out paper work while also explaining and selling products such as flea/tick prevention
- Following up with prior vaccines and booster of others
- Explained the importance of fecal testing and parasite knowledge
- Answered phones, sent and received faxes and emails, utilized my knowledge of veterinary medicine to prep crash kits and tech totes
- Read and deciphered medical documents pertaining to the patient prior to getting injections.
Wait staff-Pizza Hut
03.2011 - 08.2011
- Sanitized tables, dishes, and silverware while also attaining the client’s needs
- Served clients the requested food and beverages
- Offered daily specials and money saving deals
- Spoke with clients to insure the food provided was correct
- Delivered bill requests, to go orders and performing other tasks as assigned
- Worked alongside the shift supervisor to accurately and efficiently distribute food.
Auditor-Omnicare
10.2008 - 01.2009
- Obtained medical documents and prescriptions though a third party health insurance company
- Communicated via phone, email and fax to clients and businesses
- Entered authorization approvals, insurance quotes, and medical fees into the Mestamed database
- Informed clients about loss of insurance while also finding ways to get clients covered.
Education
Bachelor of Arts in Political Science/Minor in Psychology -
Saint Leo University
01.2009
HS Diploma -
Laurel Senior High School
01.2004
Skills
- Efficient in filling out and sending IDEXX paperwork
- Able to Operate and Troubleshoot Microsoft Office 97-2013
- Proficient in Cash Handling
- 40 WPM
- OSHA certified
- HIPPA trained
- Vice President, and Secretary of Sigma Sigma Sigma Sorority
Timeline
Temporary Employee
1st Team Staffing
12.2017 - 01.2023
Member Service Representative
Kaiser Permanente via K-Force Consultants
12.2016 - 06.2017
CSR/Receptionist-VETCO
08.2011 - 09.2016
Wait staff-Pizza Hut
03.2011 - 08.2011
Auditor-Omnicare
10.2008 - 01.2009
Bachelor of Arts in Political Science/Minor in Psychology -
Saint Leo University
HS Diploma -
Laurel Senior High School
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