Erica Lopez
Poughkeepsie,NY
Summary
Highly tolerant, dedicated to supporting safe environment. Energetic and motivated with extensive knowledge in various subjects. Work great with adults and children in order to meet their needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bilingual Teller 1
Hudson Valley credit Union
2021.07 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
Crewmember
McDonald's
2021.01 - 2021.07
- Work with customers and help them anyway possible
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Work different positions such as cashier, bagging food for the drive through or for front counter, giving food out to people in the drive through, taking orders, and making drinks for the orders.
Sales Associate
Burlington
2020.11 - 2020.12
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Bilingual Retail Sales Associate
Cricket wireless Authorized
2019.03 - 2020.03
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Sold cell phone plans to people
- Worked with people by helping them choose plans and buy phones with cricket
- Trained and mentored junior staff on customer service strategies and techniques.
Education
High School Diploma -
Poughkeepsie High School
70 Forbus St, Poughkeepsie, NY 1260306.2019
Some College (No Degree) - early childhood/childhood education B-6 grade with a, English
Dutchess Community College
Poughkeepsie, NYSkills
- Technology skills are satisfactory (ex. Computers, phones, tablets, etc).
- Good at solving problems under pressure, Great customer service skills, I can multitask pretty well.
- Product and Service Sales
- Cash Register Operation
- Guest Relations
- Verbal Communication
- Reading Comprehension Skills
- Cleaning Techniques
- Teamwork and Collaboration
- open to learning new skills
- easily adapt
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Teller 1
Hudson Valley credit Union
2021.07 - Current
Crewmember
McDonald's
2021.01 - 2021.07
Sales Associate
Burlington
2020.11 - 2020.12
Bilingual Retail Sales Associate
Cricket wireless Authorized
2019.03 - 2020.03
High School Diploma -
Poughkeepsie High School
Some College (No Degree) - early childhood/childhood education B-6 grade with a, English
Dutchess Community College
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