Erica Lowery
Warren,OH
Summary
I am a dynamic and dedicated professional with a proven track record of 16+ years for Front Desk Reception. I excel in customer service and teamwork. I am skilled in record keeping and problem-solving. I thrive in fast-paced environments, ensuring efficient operations and exceptional support. I am passionate about continuous improvement and fostering positive relationships with clients and colleagues.
Overview
22
22
years of professional experience
Work History
Compass Family & Community Services
Costumer Support Specialist/Receptionist
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Front Office Secretary
Continuing Healthcare of Niles
10.2021 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Organized staff meetings and took minutes, ensuring accurate records were kept for future reference.
- Provided exceptional administrative support to executive staff by managing calendars and travel arrangements.
- Streamlined front office operations by implementing efficient filing and organizational systems.
Front Desk Secretary
Kids by the Riverside
07.2003 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Boosted workplace efficiency by organizing and maintaining a clean, welcoming reception area for guests and employees.
- Supported administrative tasks such as filing, data entry, and scheduling appointments, contributing to smooth daily operations.
Education
Diploma - Education
Warren G Harding
Warren, OH05.1998
Business - Business And Accounting
Trumbull Business College (18) Months
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Credible
- Record Keeping
- Mailing and Intake
- Scheduling
- Scanning and Faxing
- Excel
- Typing and Filing
- CDA Credential and working with kids
- Works with mental health patients
- Payments and record keeping
References
Dawn Davis : HR/Supervisor
(330)-891-8835
Kim Johnson : Warren City Schools
(330)-206-6571
Dawn Harper: Warren City Schools
(330)-974-5101
Jasmine Johnson : Warren City Schools
(330)-907-2099
Timeline
Compass Family & Community Services
Costumer Support Specialist/Receptionist
03.2024 - Current
Front Office Secretary
Continuing Healthcare of Niles
10.2021 - 03.2024
Front Desk Secretary
Kids by the Riverside
07.2003 - 03.2021
Diploma - Education
Warren G Harding
Business - Business And Accounting
Trumbull Business College (18) Months
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