Erica L. Payton
Oshkosh
Summary
To apply my people, organizational, computer skills, and Customer Account Specialist knowledge as an Customer Service Supervisor.
Overview
21
21
years of professional experience
Work History
Account Specialist
Amcor Flexibles North (formerly Curwood, Bemis North America)
Oshkosh, WI
01.2007 - Current
- Train new and existing employees on how to use and perform everyday job duties
- Use multiple ERP/MRP systems to enter and track customer orders (SAP, Marshall, and Data3)
- Manage customer accounts totaling over $20mm in yearly sales
- Work with customers on a daily basis to resolve multiple types of issues
- Receive and process customer orders
- Work with Sales, Manufacturing, and Marketing to analyze customer requirements in order to develop and maintain customer-specific service programs
- Manage customer orders throughout the manufacturing process, advising customer and sales of any significant delays and provide alternatives to ensure customer expectations are fulfilled
- Manage customer releases and ensure delivery dates are met
- Assist with the management of customer graphics requirements
- Verify and validate all quoted prices on every customer order
- Manage customer complaints and returned goods
- Participate and complete internal job development classes every year
Customer Service Representative
Amcor Flexibles North (formerly Curwood, Bemis North America)
Oshkosh, WI
03.2007 - 07.2011
- Placed customer orders based upon inventory levels or sales requests
- Released customer items
- Managed customer’s inventory based on needs
- Worked with Planning and Sales department’s to help get orders produced to fulfill the customer’s needs on time
- Created and kept spreadsheet’s to track customers inventory levels
- Crossed trained to cover for co-workers on their accounts when they are sick or on vacation
Customer Service Assistant
Amcor Flexibles North (formerly Curwood, Bemis North America)
New London, WI
01.2007 - 03.2007
- Entered orders
- Entered releases
- Filed paperwork
- Assisted customer service representatives when needed
Elmwood Elementary School Teacher Assistant
Cesa 6 School District
Fond du Lac, WI
12.2005 - 12.2006
- Assisted students with their behaviors (grades 2-7)
- Developed lesson plans
- Corrected assignments
Education
Bachelor of Science - Psychology and Human Development
University of Wisconsin, Green Bay
05-2005
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
Timeline
Customer Service Representative
Amcor Flexibles North (formerly Curwood, Bemis North America)
03.2007 - 07.2011
Account Specialist
Amcor Flexibles North (formerly Curwood, Bemis North America)
01.2007 - Current
Customer Service Assistant
Amcor Flexibles North (formerly Curwood, Bemis North America)
01.2007 - 03.2007
Elmwood Elementary School Teacher Assistant
Cesa 6 School District
12.2005 - 12.2006
Bachelor of Science - Psychology and Human Development
University of Wisconsin, Green Bay
Community Involvement
Relay for Life, Team Leader, Fond du Lac, WI, Learning For Life Speaker Program, Green Bay, WI, Baird Elementary School Tutor, Green Bay, WI, Phuture Phoenix Mentor, University of Wisconsin, Green Bay, Denmark Early Childhood Center Volunteer, Denmark, WI